MalaysiaairlinesReviews of malaysiaairlines.com

Flight was OK. Check in process a nightmare. Their check-in system was not correctly updated with required information for the destination. During covid this is a huge problem as the regulations change often. To top off the poor system, the gate staff were particularly intransigent and unhelpful. If you want to be certain to get to your destination, avoid this airline. If it wasn't for the poor quality service prior to the flight, it would be an OK airline.

Had a separate flight rescheduled (not Malaysian Airlines). Spent a week trying to amend my booking. Spent an hour in the queue only for the call to drop, this was quite common to be on hold for 20/30/40 min and for the call to drop. When i got through i was told i couldn't amend my flight although i could online but the time I needed was not listed. I relayed this to the operative who told me to just rebook online. I literally spent 8 hours over the course of 5 days trying to amend my booking. In the end I opted to cancel my non-malasian airlines flight to fit my internal flight with malaysian airlines. The customer service operatives need to be trained so they have the correct information. The long waits in the queue are just unacceptable. Imagine being on hold for an hour and you think you finally got through to someone and then the line goes dead, just unacceptable.

Unfortunately, my refund is still no where to be found.

I really wanted to give 5 stars and was geared up to this right up until we arrived at Heathrow and found my luggage had not been loaded on the plane when we were in transit in Kuala Lumpur. Our actual flights were faultless. The cabin staff were the most smiley, friendly and helpful we have experienced and the food was plentiful and good. Unfortunately a company's reputation is only as good as the weakest link in its operation and in this case its ability to actually put the luggage on the flight and the subcontractor in Heathrow who deals with three passengers who had the same problem. In Heathrow one member of staff treated us with disinterest and said she had dealt with more than her fair share of customers and was not serving any more, leaving the painfully slow queue to the one remaining staff member who, she said, "should speed up his work".

Booked a Malaysia Airlines codeshare flight via Emirates from Manchester to Penang via Dubai and Kuala Lumpur. Original journey was supposed to be 20.5 hours total. Malaysia airlines cancelled the 11.15am flight and moved us to the 4:35pm flight. Adding 5 hours to our journey which will now be 25.5 hours. I contacted Emirates to ask if we could get accommodation or lounge access or meal tickets or something they said I would have to speak to Malaysia airlines because its their flight change. Malaysia Airlines said I have to speak to Emirates. Neither were willing to offer any kind of help. Moral of the story. Be careful when booking code share flights with connections. The code share airline can change the flight and you have no way to complain because you didn't book with them.

1).Virtually impossible to get through on the call centre without waiting 15-30 mins and then another 15 mins to go through the options and make a action. **n.b. This is because cannot manage booking easily or some actions at all online, so ended up without a window seat. It's an issue for me - I'm a PPL and aviation geek. Sitting in crowded darkened room for 13hours isn't flying as far as I'm concerned, 2). A380s cost €430m (2017 price) apiece but surprised the filthy toilets and utterly mucky flaking seat. Unbelievable. Hope it's not indicative of the maintenance of more critical components?. How much does a replacement bog seat cost, anyway!!? Flag carrier MA is representative of KL and Malaysia in general:- grubby, dysfunctional, but friendly.

5 months ago I bought tickets from London to Kota Kinabalu on Borneo. As my wifes passport was about to expire I ensured when I bought the tickets that it was possible to change afterwards. When my wife got her new passport her name was changed (because her passport was from before our marriage). So I contacted Malaysia Airlines to change the name. I tried to convince them that it was still the same person flying - but I would be charged USD30 to change the name. After a lot of mails forth and back I accepted this payment - but after having called the call center twice to make the payment they still haven't changed the name - nor the passport number. They keep on saying that it will be changed within 2 hours - but nothing happens!?! As I am a danish resident it is quite expensive to call Malaysia. I got an English number - but when I contacted the English office they charged me GBP75 - which is even more than I payed for the ticket (one way)! Every time I contact them via mail - they don't investigate anything before replying...