MalaysiaairlinesReviews of malaysiaairlines.com

Really horrible experience with Malaysia Airlines. Got delayed by 13 hours, promised us that we would be compensated for the delay and expenses and that we should get in touch with customer service. Customer service basically told me they won’t be paying. Unbelievable.

There were 4 of us on our return flight 19 July 2024 from Manila to Auckland with a connecting flight from Kuala Lumpur- Auckland. We did not receive any notice from Malaysian Airlines despite booking it months before the trip, until we were checking in for Manila - Kuala Lumpur flight. We were told we were DENIED BOARDING for the Kuala Lumpur- Auckland flight due to OVERBOOKING OF 30 PEOPLE. We were not given any choice, we were rebooked the next day 20 July 2024 despite informing them that a family member is sick and needs to be sent to the hospital as soon as we arrive home plus we paid for a shuttle to bring us home 3 hours away from the airport. Very poor service from the airline receptionist when we arrived in Kuala Lumpur. We were not given breakfast voucher. We were given dinner voucher worth 35 ringgit =NZ$12, hotel accomodation 30 minutes drive from the airport & a voucher 930 RInggit= NZ $337 for a next booking with Malaysian airline. BUT WHY ON THE EARTH WILL We EVER BOOK WITH THEM? We reached Auckland at 1045 pm. Originally 1245noon so we missed our shuttle. We had to rebook for the shuttle the next day 21 July 2024 to go home. Stayed at the airport overnight. No support from malaysian airline ground crew, they just told us to email their contact center. We were not compensated for the shuttle we missed in Auckland and time wasted plus the stress, exhaustion and lack of sleep because of their negligence. We had to rebook for the shuttle for the next day and wait for at least 9 hours as we got to the airport late at night. Of my 19 years of air travel, this is the WORST AIRLINE to book with.

Malaysia airlines are trying to charge me $1000 to add 20kg of bags to a flight. This is after I was charged over $1200 for bags at the airport, having mistakenly booked a lite fare. I’ve been told by their customer service that there is nothing they will do to help, and they won’t entertain any communication with me. How is it fair for Malaysia Airlines to charge more than the cost of one of our tickets for baggage? Extremely disappointing customer service and a lack of empathy from this company. I understand that this is mentioned in their terms and conditions and policies. I’m not looking for another repetition of these. Is it not the case that this company advises that adding additional bags is cheaper when done online and prior to the flight? How can this be true when their website is trying to charge $1200 for an extra 10kg per person? We paid $1300 at the airport, so the charges on the website are practically the SAME as adding it at the airport. When I’ve challenged this the only option provided by the customer service team is to reschedule our flight and select the next tier up, at a cost of over $600. How is this a good or acceptable way forwards? They mention that the customer service team have responded with the utmost care, but all they have done is continue to point out that the fault is mine for selecting the wrong fare type by mistake. Malaysia Airlines changed their baggage policy in Sept 2023, and so I was caught unaware of this as I had flown with your company many times in the past and always had bags included. What I am looking for now is a fair option to upgrade our bags that doesn’t leave us $2000 out of pocket - more than the cost of one of our tickets! We are trying to do the right thing by adding these in advance of our flights. MH only charges $20 to upgrade bags during the booking process, how can it be fair to charge so much now? Malaysia airlines has the opportunity to resolve this issue and extend a gesture of goodwill to a regular customer. Offering us a fair solution for adding bags would demonstrate that this company cares and is interested in delivering an excellent customer experience, but it seems they are more interested in penalising us. Why won’t MH make the effort to help us out with this issue?

Flight cancelled around 12 hours before the flight and it was a transit flight and 0 support provided at the airport front desk counter and hotline on the date was like calling to the Mars as it was a public holiday. Insurance purchased and after 3 months Malaysia Airline representative pushed to the insure company and provided a invalid hotline (probably connect to the Jupiter), even though insurance was purchased together with flight. Fly it at your own risk.

absolutely shocking, if i could give 0* i would my flight was cancelled and delayed over 12hrs on my return home to the uk and was stuck in Kula Lumpa, I was offered to sleep on the airport sofas near by as all hotel rooms were full and missed a full day of work because of this, I’m highly dissatisfied with the service, I wasn’t given a reason as to why my flight had been cancelled either, this is and caused me a lot of inconvenience and stress, this is over 12hours of my life I will never get back due to this delay and a full days work, contacted Malaysia airlines who wont give a reason as to why and wont pay out

Where do I start, the whole experience has been extremely disappointing and unnecessarily stressful, impacting on our holiday. When we booked flights it said it included 20kg of luggage per person and that seat selection was included. This was not the case. Upon booking and confirming the flights the confirmation said that our outbound luggage was 20kg and return luggage 10kg. When I contacted them to increase baggage, they wanted to charge another $250 a person for 10kg each way. This was long before the flight. This was the first of 5 flights with Malaysia airlines over one week and the first of 5 flights that were delayed. We were notified of a delay to our 3rd flight a week before. This meant we were landing 4.5 hours later than our original flight. We tried to cancel, but we're not allowed to without cancelling all of our flights. After many online attempts and phonecalls, we went ahead as we had significant fees to cancel and they would not accept responsibility although they had changed the flights. When we arrived at the airport, as a group of 3 we had been separated all over the plane. This first flight was then delayed 2 more times while seated at the airport. I contacted them to try to sort out our issues and lodged a complaint many times over the following days. They did not respond at any point and when I got through on the phone they said there was nothing they could do but to speak to the check in counter. When we got to the check in counter, there was nothing they could do and to speak to the transfer counter. The transfer counter sent us to the gate and they could do nothing. Every flight was delayed over the trip by at least 2 hours. All staff were unhelpful and unable to change anything. There policy said that many things would be offered for inconveniences and delays of 5+ hours, which we had several of. When we asked for anything, no one could help us. I do not recommend Malaysia airlines. They offer a lot and deliver on little.

We werden overgeboekt van Amsterdam naar Brussel. In Brussel bleek dat we van de vlieglijst waren gehaald. Malaysia airlines wil ook na herhaaldelijk verzoek niet aangeven waarom. Wel ons geld teruggekregen voor de tickets maar geen schadevergoeding voor het feit dat we voor niks naar Brussel zijn afgereisd en vervolgens nieuwe tickets moesten komen die 2 x duurder waren.

Poor customer service…. Less baggage weight… Always flight delay….worst flying experience iam never faced before.