MalaysiaairlinesReviews of malaysiaairlines.com

The flight was delayed, due to foreseeable crew rest hours. We were told help would be available at Kuala Lumpur for the connecting flight, but nothing and no one. The inflight service is pretty poor, the food terrible and the alcohol selection limited. But it’s the lack of customer service after trying to claim compensation and now they ignore the email and messages. Please avoid using these guys.

Booked 6 flights with them, all 6 were delayed. Ordered a vege meals on all flights but only got vege meal on one flight. On the 14hr flight from KL to London I was told on two occasions that food I was given had no meat in it, only to find when I bit into it it had processed ham in it. That was the first time in 30 years I’d nearly swallowed meat. Other than that I was offered a plastic box of melon. The only food for 14hrs. The hostess was horrible and rude, really bad at her job. Very poor on board service.

My mum passed away and her flight was resold, I wanted to take her ashes on the seat next to us. I have never used them again as they were so rude to us, they have lost thousands from me.

Change flights removing who nights but then when you try to reach customer services it is like nobody is home. Spent 2 hours trying to reach customer services on both phone and on the online chat service and couldn't get anyone to answer. And this clearly is not an isolated scenario. I had the same problem a few weeks back. This is clearly a company cutting corners on customer services.

Over the past month, this airline has provided nothing but a nightmare. My family and I, along with some friends, have endured constant last-minute changes to our flight plans, only to have our flights canceled a mere three hours before departure. Attempting to get help is a waste of time—the phone lines are always busy, and you're left on hold for hours. On the rare occasion you get through, you're given "options" that significantly extend your travel time. We pay extra for shorter journeys, and that money is essentially stolen. Our recent trip from Delhi to Perth, which should have taken 13 hours, ballooned into a grueling 24-hour ordeal. During a layover that lasted over seven hours, not a single voucher for food or any kind of support was offered. Calls to the airline? Useless. They had the audacity to shut down the phone lines, clearly trying to dodge the inevitable flood of complaints and escape any form of accountability. The final insult? I discovered the flights we were supposed to take were not canceled at all. Both the initial and connecting flights left on time. The airline's staff blatantly lied to us, and no one has taken responsibility for this outrageous treatment. We were begrudgingly offered a partial refund halfway through our ordeal, but it’s far too little, far too late. I will never, under any circumstances, fly with this airline again. I would rather pay more to fly with a company that at least has the decency to provide honest communication and accept responsibility when they screw up. This airline doesn’t deserve anyone’s business.

The flight got cancelled due to technical difficulties. They gave me accommodation but they wanted me to share a room with someone I didn’t know. The transfer counter staff said that’s the last room they had and to be reasonable and share the room with an unknown person. They also said that if I did not take the sharing room, that I will have to find and pay for my own accommodation or stay in the airport. After taking the room, the person I was sharing my room protested again and demanded another room and she got it and she got a flight the same day. The staff didn't give any information on when the next flight would be. They said they didn’t know any flight information and all interconnecting flights are booked. Best part is, while the staff lady was explaining that there were no flights, the staff members next to me gives a ticket to a another customer who came after me. I stuck around and saw that 2 more people got flights to Auckland via transferring to Singapore and Indonesia. There was no direction. It felt like I was stranded and unfairly treated. Later that evening I had to speak to the transfer counter staff again and get information, I can't remember his name but he first told me that all the flights are full and he had no information on the next flight. Then I told him I really need to get to Auckland due to Medical Reasons. Only then he said there was a flight the next day and he booked it for me. The airline staff did provide me with food vouchers but the Malaysian Airlines staff who I dealt with, needs to learn about customer service, to treat its customers and handle the situation professionally. You cannot force stranded passengers to share with other passengers or adhere to rude comments from your staff just because a flight is cancelled or it makes things easy for your transfer counter. Really disappointing. I guess if you protest, shout and demand things you would get information and flights. And, if your staff force more passengers into similar situations as this, it does not come close to your “Malaysian Hospitality” as advertised on your airlines.

They delayed our flight by 9 hours with any notification. None of there numbers were working, i couldn’t board my connecting flight because there was no time in between and later they were not able to arrange anything for us. It was very stressful situation.

They hung up the call! I called customer service after being on hold for 38mins they hung up the call after changing our flights with no way for us to dispute this! business class flights!! unreliable!