MalaysiaairlinesReviews of malaysiaairlines.com

Malaysia Airlines stole my money ! Booked flight from Langkawi to Bangkok via Kuala Lumpur on 08/11/2024. About 4 weeks before the flying date first flight was canceled. New flying dates were on 07/11/2024 departure an arrival on 08/11/2024 in the evening. So one day to stay at the airport in Kuala Lumpur. Malaysia Airlines didn't react when I wanted to cancel and have my money back. They simply kept my money. That's what thieves do. (I booked a flight instead with Scoot)

Decent experience London to KL but that’s where it ended. After the 2 hours layover we boarded the next aircraft on to sydney but it was at least 30 years old, the plastic fittings were so old they were turning yellow and then, after an hour sitting in our seats feeling uncomfortable about the age of the aircraft, the captain announced it had a problem but we would still have to sit there while they tried to fix it. Two more hours just sitting there and they announced it was broken and we were all herded back into the gate where we just sat with no info until they announced a new flight, 13 hours later !!! It was chaos. No offers to compensate, no replies to the dozen or so attempts to speak to customer service, no nothing. Spend the extra money and go with a proper airline although our tickets were £2k each so it wasn’t even cheap.

Malaysian Airlines stranded my partner and myself for three days in Kuala Lumpur when returning from Europe to Australia, because they supposedly rescheduled their flights for three days later than scheduled. We were meant to fly from Kuala Lumpur to Melbourne on the 19th of October but they changed it to the 21st of October. We were told this a week before our trip and that they would not be paying any compensation towards accommodation or food for this time. They would not upgrade us (even though staff at KL airport told us there were spare business class seats on other flights on the 19th), make arrangements with sister airlines , nor would they fly us into Sydney and then pay for a domestic flight. It was too late to cancel all the flights and rebook with another company and I felt I had to put up with this if I wanted my Europe trip. (I felt really blackmailed) I had to take extra long service leave because of this and my employer was not particularly impressed. Now they won't even give me a confirmation letter that they did this so I can get travel insurance. The person I am supposedly dealing with is Najwa Adnan but he/she does not return any of my emails. I am being stonewalled by this company. I will never use this company again and want to inform other travellers to be wary

It has been 72 hours since we arrived on a Malaysia Airlines flight from Phuket to London. 1 of our 4 suitcases did not make it to London (despite the fact we spent 4 hours in Kuala Lumpur). We were assured that the missing bag is at KL, however there is still no sign of it and of course no-one at the luggage services at Heathrow Airport is answering the phone. I'll avoid this airline next time.

Before coming to baggage counter, I had checked the luggage weight it was 60kgs. in total, at check-in counter my baggage was showing total of 65 kgs. way more than other machine at the airport. I hesitated and asked the check-in person to recheck the weight but something was not right. I was told to pay for extra weight when all the weight was under required limit, though I paid for extra 3kgs with GST for 2 flights I not happy and lodging complaint against it. I went to adelaide airport for complaint but there was no one at malaysia counter. I spoke to customer service and they asked me to do online complaint. I have proof of baggage weight which I rechecked at ADL airport to reconfirm I have been conned in name of extra weight. I need appropriate action against the person at BOM airport and refund for unnecessary charges which I should not have paid for in first place.

No inflight entertainment on business class flight from Kuala Lumpur to Delhi. Lodged a complaint and received this response: Thank you for your response, and we sincerely apologize for the frustration and disappointment this situation has caused. We value your experience and your feedback, which has prompted us to revisit our previous offer in light of your concerns. Upon further review, we would like to supersede our initial offer of 5,000 Enrich points with an updated offer of 8,000 Enrich points as the final settlement for this matter. While we recognize that this process may feel stringent, we strive to handle similar incidents consistently across all passengers to ensure fairness and to remain within our policy guidelines. We regret that your experience fell short of expectations, and we hope this updated offer better demonstrates our commitment to addressing your concerns. Kind regards, Ann Customer Relations Airline Business I won’t be flying with them again so their offer of Enrich points is useless to me. When I explained this they stopped responding. Reference: RE: GTS07587-10/2024/LM - Faulty In-Flight Entertainment (IFE) [ ref:!00D900i2ac.!500GB03x3pUU:ref ]

HUMILIATING TREATMENT OF DISABLED PASSENGER. I have severe walking difficulties, which are very obvious. At Penang Airport I asked for extra time to board. A member of staff said to follow the wheelchair passengers. However, another member of staff then placed a barrier in front of me to prevent access. She then started to admit able-bodied passengers from another queue. I asked her 3 times to help me. She refused to acknowledge my existence. I had to crawl under the barrier to get to another member of staff. This was a very public, very upsetting act of gratuitous humiliation of an elderly, disabled passenger by a member of staff who completely ignored me. I should add that this flight was delayed, that my connection was missed, that I repeatedly had to stand in queues, and that the nightmare continued throughout the delayed journey. Rather than helping passengers with needs, I feel they are trying to discourage us from cluttering up their flights. So, the constant use of the phrase "Malaysian Hospitality" felt rather like a slap in the face.

Heartbroken and Let Down by Malaysian Airlines Malaysian Airlines, I never thought I would feel compelled to write such a review, but here I am, deeply disappointed and heartbroken. Once a symbol of excellence in the skies, you are now a shadow of what you used to represent. After everything—the tragedies, the heartbreak, the unimaginable loss of life—I believed you would make every effort to rebuild trust, to show your customers that you care. Yet here we are, and I feel completely let down. My husband and I, along with our 2-year-old son, had planned a Christmas getaway—something we rarely get to do after working hard all year. It was also a special occasion for us—our anniversary trip. We booked flights departing on the 25th of December and returning on the 2nd of January. (Ticket booking reference- 6IKD2M & 6JX7EQ) We were looking forward to quality family time and creating precious memories. Instead, what we got was stress, frustration, and heartbreak. We drove all the way from Canberra to the airport, only to be told the flight was canceled. No prior communication, no warning—just canceled. Even our travel agent, who booked the tickets, was only notified two hours before the flight. Two hours! How is that even acceptable? We were offered nothing but a hotel stay for the night and rebooked on a flight the next afternoon. And all we got was a cold, almost robotic, “Sorry for the inconvenience.” That’s it. As if those four words could somehow undo the chaos you caused in our lives. Our hotel reservation in Malaysia was canceled without a refund. We had to rebook a domestic flight with AirAsia, incurring extra fees. And worst of all, we lost a whole day of our holiday—a day we had planned and saved for months in advance. One of the most special trips of our lives—our Christmas vacation and anniversary celebration—was ruined. And your response to all of this? “Sorry for the inconvenience.” Do you even realize what you took away from us? Do you understand the time, effort, and hard-earned money that people invest in these moments? For us, this trip wasn’t just a vacation—it was a chance to make memories as a family, memories we can never get back. Instead, we were left feeling undervalued, disrespected, and completely powerless. I don’t understand how a company can treat its customers this way. Where is the accountability? Where is the proper compensation for the losses we’ve suffered because of your poor management? How is it that your money—the money you save by cutting corners—is so much more valuable than ours? The money we save through hard work, planning, and sacrifice to create happy moments in our lives? It feels like you see us not as people, but as wallets—just numbers in your profit margins. Malaysian Airlines, you need to do better. You need to value your customers as human beings and not just as a source of income. Empty apologies like “sorry for the inconvenience” don’t cut it when you’ve disrupted lives in such a significant way. Words are easy, but actions are what matter. Proper compensation and genuine accountability for situations like this are absolutely necessary. I hope no other family has to go through what we did. I truly hope you start valuing the people who put their trust in you. Because right now, it feels like that trust was very, very misplaced.