MalaysiaairlinesReviews of malaysiaairlines.com

I’m only giving Malaysian Airlines two stars because our flights actually left when they were supposed to (unlike many many other reviewers experiences). We flew Sydney,KL, Sri Lanka return. Check in was okay but the staff are clearly not interested in customer service. This is just a precursor of what’s to come once you board the flight. Woeful to worse ever flying experience with an airline. The most uncomfortable seats I’ve ever sat on a plane. The flight attendants only came near the passengers with food or offers of drinks at the very beginning and towards the end of an 8 hour flight. That includes water, which is ridiculous considering you’re made to tip out your water bottles going through security and no facilities provided to refill, therefore everyone is relying on the cabin crew to supply water. Well good luck! When we asked for bottled water they said they’d run out and they gave us a small plastic cup full. The food that is offered is meagre and relatively tasteless, with only one ‘substantial’ meal for the entire 8 hour journey, offered at the very beginning. Then nothing! For several hours! If you want to start a fasting diet (as I’ve seen another reviewer suggest) this is a perfect opportunity, otherwise bring some snacks. Both ways the aircrew made announcements throughout the flight stating there was turbulence (I’ve experienced more turbulence with my washing machine on spin cycle), and that passengers were to remain seated with seat belts fastened. Having experienced this on both flights it felt like an excuse they use for the crew to not attend to passengers during the flight. They even advise people not to use the toilets which is understandable since nobody cleans them for the entire flight. They. Were. Disgusting!!!! Both ways! There was even toilet paper trailing from the ones behind our seats and the staff never bothered to clean it up, let alone the toilets themselves. Must be beyond their pay grade? But tell me, who the hell is supposed to do it then? On an 8 hour flight with hundreds of people, men, women and children all using the same toilets and nobody cleaning them, surely that constitutes as a major health hazard. Summary - AVOID, AVOID, AVOID

I am disabled with my leg in a pressure boot as its broken, I paid for extra leg room on all of my flights. Due to cancelled fights our plane was changed, to accommodate extra passengers, and and we were put in normal seats without extra room. This was extremely uncomfortable and painful. Our flight was 14 hours long.

Η εταιρεία είναι απαράδεκτη και στα ωραία του απατεώνα . Προσπαθούσα μέσα από το σάιτ να αγοράσω βαλίτσα και ήταν παρά πολύ δύσκολο . Όταν αγόρασα έκανα την επιλογή Δελχι Σίδνεϊ και πλήρωσα όσα χρήματα μου ζητούσαν τα οποία δεν ήταν και λίγα. Μπαίνοντας να δω αν έχει γίνει τσεκ ιν στην βαλίτσα έχει γίνει μόνο για την διαδρομή Δελχι Κουάλα Λουμπούρ και όχι για το Σίδνεϊ όπως έγραφε το σάιτ . Από συζήτηση στο messenger τώρα μου ζητάνε να πληρώσω με το κιλό την υπόλοιπη διαδρομή το οποίο είναι υπέρογκο ποσό. Δεν έχω αυτά τα χρήματα αυτή την στιγμή , Επίσης κάθε λίγο καλπάζουν την ώρα της πτήσης ευτυχώς στέλνουν μαιλ για αυτό .

Singapore to Kuala Lumpur Long queue @ check in. No queue management to direct people to auto check in (we did it and it worked). Flight was on time. Cabin temperature was above 30C from boarding until leaving the plane. It happened to both flights. People go sick from the heat, babies and young children screaming. i consider this a security issue. We received a micro bottle of water and a mini packet of peanuts. Before the flight I received an email announcing a change in meal policy. When possible I will avoid Malaysia Airlines in the future

We have multiple issues regarding our recent flights with Malaysia Airlines. First when we left for KUL from LHR I decided to upgrade our seats at check in. When I came to print off boarding pass, I found that the seats were not what I booked. My family including children were spread out around the plane. When I called customer services, they said that 2 seat payments went through and 2 didn’t and now the system has allocated us all different seats. I then had to spend 2 hours on the phone sorting it out. Apparently, system error was to blame. Our connecting flight from KL to Denpasar was then delayed for just over an hour. On our return the flight from Denpasar to KL was an hour and a half delayed. Almost no information or a single announcement was made. On the plane during meal service despite being one of the 1st to be served I was told that there was only seafood left. I cannot eat seafood, so the staff ‘found’ me a chicken meal. I noticed a lot of people had asked for chicken and were told they ran out. It was obvious that the crew wanted to get rid of the seafood meals as they then went and heated up a whole batch of chicken. This is terrible service. The worst part of the journey was from KL back to LHR. I had booked and prepaid for seats back in May. When checking in the seats they gave us were different and not the seats I had booked and paid for. I complained and after waiting for over an hour at check in delaying not just us but other passengers they allocated our original seats. Once we got to the gate our boarding passes flashed up and were asked to move to the side. We were then told they have allocated us new seats so we could sit together. We were already sitting together! and now these new seats had us spread out across the plane including my children. After complaining yet again and saying I wanted my original seats back I was told they had been given to another family! Why was my family ignored and not given the seats we paid for! Eventually they asked other passengers to move so my wife and 2 children could sit together. Terrible service and the fact they lied when they said the paying for my seat bookings never went through. I proved they lied with my receipts and then allocating me my original seats to pacify me only to turn up at the gate and try and con me into other seats is disgraceful.

Overall travel experience onboard was exceptional however due to my flight from KL being delayed I missed my connection flight from LHR. I have emailed Malaysia Airlines on multiple occasions and I had to pay again for my connecting flight (£199 if I recall correctly) but since 2nd June I have had no response. My response from them on that date was that they were still looking into the matter but to date I am still waiting. I have emailed on the 5th July, 27th July, 13th August and 16th August. It’s now nearly 4 months since my initial email and I do think I’ve been quite patient but really how long are you expected to wait for a satisfying outcome to having a complaint resolved?

Waiting long time after they make a announcement. As a business passenger wait for the long time after MAS release the 7 passenger with one wheelchair is not necessary for me. Hope not happen again in KB airport at 10.10 am. 28 April 2023.

flight delayed with absolutely zero warning from the crew. 50% of passengers missed their connections in Doha as a result. Took Malaysian over 4 hours to rectify the problem after initially saying it was nothing to do with them. Airlines have a duty of care to their customers. Unfortunately, Malaysian do not seem to follow this code sufficiently.