MalaysiaairlinesReviews of malaysiaairlines.com

My son is disembarking after a 13-hour flight right now. He has a spinal condition but was repeatedly told to sit down as was everyone else when trying to stretch their legs in the aisle. Terrible lack of leg room, poor food and entertainment, a truly poor service throughout. This is appalling.

The worse experience in flying… the worse experience in flying international. I wish I could give -1 star. I booked with MH because to get direct flight there was no other option but it was a nightmare right from the checkin to landing and existing the gate. The checkin queue was huge and there were limited counters. Although i did internet check in but it did not make any difference. I had to stand in the queue for an hour. I asked flight attendant to give an extra pillow as I had back pain after standing an hour in the queue, I was told they only have one per passenger. The entertainment system was ancient and so was the aircraft and the aging on every part was showing up. The entertainment system did not work and it became extremely difficult to pass long flight time. I did ask the staff but no help. mean and drink service ice was real hopeless as te attendents were bringing drinks in tray and in the trolly as always. choice of drinks were very limited The inflight service ice was extremely hopeless and not even worth mentioning. although flight landed in time but then we had to wait on the tarmac for 30 minutes to get to the gate. also the pilot looked like lost on the tarmac and did a very very very long taxi. I have a return flight next week and not I am already worried.

Beware of the hideous airline They are doing a bait and switch on their business class planes You book a lie flat and a week later they change planes to very old planes and the seats do not recline and there is no television screen I know this as I had several business flights booked and they switched the plane on every single flight ! DO NOT BOOK WITH THEM

I was in extreme danger on my flight from KL to LHR and was not provided any assistance, the amount of danger was confirmed afterwards by Heathrow police who boarded the plane immediately on arrival. And embassy recommendation. The malaysia airline staff, although moving me away from the man who intended to kidnap me, did so hesitantly, and provided no extra support. They even failed to identify the dangerous man and gave the police the wrong person even after I gave them a photo of him, his name, and his seat number. The only reason Heathrow police had an accurate description was because my partner passed on the description from the photo I took. They were incapable of doing any of this. When I told the airline staff that Heathrow police had requested they call on arrival, they refused, and didn’t cooperate with me or the police. I was also supposed to be provided security on leaving the country, where there was still a real threat on my life, my partner called and was assured by airline staff on the phone that this was all set up in advance. It was not. And despite this was still not provided to me. They are not interested in the safety of their own passengers and failed to protect me despite continuous and unrelenting requests from myself and my partner, where each time we made it very clear the severity of my situation. This treatment was from all members of staff, from call centre to on aircraft. Not a single person was capable of handling this appropriately considering the real danger I was in. I will be filing further reports on this.

I had booked a flight from Malaysia to Paris, everything was going well until I came with a problem related to my Malaysian Visa, I asked them if it would be possible for me to change the ticket and leave from Bangkok instead or have a refund, having in mind that it was something that was out of my hands. Their reply was that they couldn't help me at all, I provided all the back up showing that it was an immigration situation that I couldn't fix but it didn't help. I had hoped that a big airline could understand these types of situations and at least try to help the customer but I was wrong, goes to show that all their "Customer care propaganda" is just that, a fake mask for an awful company

I was booking a flight from Bangkok to Kuala Lumpur. I will be flying with my wife and infant son. While trying to book system was blocking the process as they have a limit of 52 characters combined for all our names and surnames. Guideline available on the page stated that I should populate only initials for my son, which was also impossible as system required at least two characters in each field. Now airline is demanding extra fee for correcting the name and they don’t care that it wasn’t my mistake, but requirements of their system and guideline. Also customer service is below any critics, they are responding after many days, the are not reading the messages, just replying with a template. Additionally they they want to help any other way, only by charging additionally for international call.

Plane broke down so we couldn’t fly - same thing happened that morning. Put in a hotel 48 hours and it looks like it’s going 25c and b given. The blooming loo and non recline - after hours of delay and this is how we were treated never again Malaysia airlines. We won’t sleep on flight because of this and two days missed of our holiday. Will only e er use a reputable airline in the future

Booked extra leg room seats to and from KUL at some additional cost but Malaysia did not advise in advance of aircraft changes meaning seats needed to be rebooked. It took me months to get the seats refunded as Malaysia didn't want to reimburse me but persistent won through eventually. I will not use Malaysia again.