MalaysiaairlinesReviews of malaysiaairlines.com

✈️ My Experience with Malaysia Airlines – Damaged Stroller & Unfair Response I had a very disappointing experience with Malaysia Airlines. On my recent flight from Kuala Lumpur to Doha, I handed over my child’s stroller in perfect condition directly to the cabin crew at the aircraft door, as instructed by their staff. They assured me it would be safely delivered upon arrival. However, when I received it in Doha, the stroller was broken, with the plastic base completely damaged. This clearly happened during handling by the airline’s ground team. What shocked me most was their response — they tried to hide behind a “Limited Release Tag” excuse, even though the stroller was not checked in as normal baggage but handed to their crew personally. I’ve already filed a formal complaint with the Civil Aviation Authority of Malaysia (CAAM), because this is unacceptable. Families trust airlines to handle children’s equipment responsibly. Malaysia Airlines’ handling and response were both disappointing and unprofessional. I hope my review helps other parents be more cautious and encourages the airline to take proper responsibility next time. #MalaysiaAirlines #CustomerRights #airtravel

I am very disappointed with my recent experience with Malaysia Airlines. I purchased my tickets in August and made a simple request to have seats linked. Two months later, the issue is still unresolved. The communication has been extremely poor — emails are delayed and unhelpful, and when I called to follow up, the staff were rude and dismissive. For such a straightforward request, the lack of efficiency and professionalism is unacceptable, especially from a major international airline. I expected much better service and accountability. Unfortunately, this experience has left me frustrated and questioning whether Malaysia Airlines values its customers at all.

Ville give MINUS hvis det var muligt. Vi er 6 personer der har brugt over 33.000 på flybilletter igennem KLM(alle de andre fly er der styr på, men dette igennem malaysia airlines er umuligt). Og vi kan ikke få lov til at vælge sæder så vi kan sidde med vores 2 små drenge på 4 og 5 år, på det første fly hjemad fordi det er igennem Malaysia Airlines KLM har booket. Vi har haft skrevet og ringet til begge flyselskaber, men bliver bare sendt frem og tilbage. INGEN af selskaberne vil hjælpe os. Og det er trods alt ret vigtigt at komme til at sidde med sit barn på en flyrejse??? Det burde ikke være lovligt for nogen selskaber at sælge pladser på et fly hos et andet selskab, hvis de ikke vil sørge for at man har et sæde i flyet. Om man skal betale ekstra er såmænd ligegyldigt, men man kan ikke bare sælge noget og så kun levere 50% af det køberen har betalt for. Vi har fået besked på at vi kan vælge sæde når vi tjekker ind i lufthavnen på vej hjem, og håbe på at der er pladser til os(svare fra malaysia airlines)??? Det er under AL KRITIK. Så nu skal vores ferie være stressende og med bekymringer for hvordan vores rejse hjem nu bliver. så TAK FOR AT SMADRE VORES DYRE FERIE MED DENNE IKKE EKSISTERENDE KUNDESERVICE!! KOMMER ALDRIG TIL AT BESTILLE FLYREJSER MED JER IGEN!

Malaysia Airlines failed us catastrophically. My husband has a fatal airborne peanut allergy. Peanuts were served without warning, triggering a reaction mid-flight. Staff were robotic, policy-obsessed, and medically unprepared. The lead stewardess literally walked off when I alerted her, continuing service in the other aisle. A paramedic passenger had to intervene because crew couldn’t interpret their own medication list — not just for allergies, but any emergency. Their website told us to visit a Seoul office that had been demolished. They told us to search allergy info online, but their site search doesn’t work. Twitter support was confused, call centre staff were unhelpful, and complaints went unanswered until after our return. We cancelled flights out of fear, lost $3,771, and booked with Korean Air — who were compassionate, clear, and safe. This wasn’t just poor service — it was dangerous, dehumanising, and emotionally exhausting. I had an axiety attack on board. It wasn;t about them being perfect, it was about how they handled things once advised. We had flown with MA before and never any issues but they can't even understand their own medical protocols, it is not worth the risk. I had an anxiety attack, they dont even know their own medical protocols and documents. Never again.

Really disappointed with Malaysia Airlines. The ticket included complimentary WiFi, but they didn’t bother to turn it on for most of the flight. On a 6-hour flight, WiFi was only switched on in the last 2 hours — completely useless. Service was equally poor. They served only one meal the entire flight, no snacks, no hot drinks, nothing extra. For such a long flight, that’s unacceptable. Honestly, the experience felt cheap and careless. Such a shame from a national airline. Definitely my last time flying with MH119 or Malaysia Airlines.

Flight disrupted by 11 hours- due to a technical fault with an earlier plane. After taking 2 weeks to investigate, we were offered some loyalty points as compensation. Safe to say, we won’t be using them as won’t ever fly with this airline again

Total scam of an airline. I made a mistake with a booking and called them within 5 minutes of realising - before the invoice even came through via email. After 45 minutes on a call they are refusing to refund me. Every other airline has a 24 hour free cancellation policy for this very reason. Do not book with these guys - as you can see from all their reviews.

I am a type 1 diabetic and will be relocating to Australia this Thursday. For people like myself who rely on life-saving medication, many airlines — even budget carriers such as Ryanair — allow passengers to bring a small additional bag at no extra cost to carry essential medical supplies. Unfortunately, Malaysia Airlines has informed me that I would need to pay £100 per additional kilogram, even when the extra allowance is solely for my medication. I find this policy deeply disappointing, as it fails to recognise the essential nature of these items and places an unfair financial burden on passengers managing chronic health conditions. I would strongly urge Malaysia Airlines to review this approach and consider adopting a more compassionate policy in line with industry standards.