MalaysiaairlinesReviews of malaysiaairlines.com

Personale maleducato, irrispettoso, incompetente e senza voglia di lavorare. Al check in ad Auckland siamo stati trattati con superficialità e arroganza per aver chiesto di voler imbarcare 2 bagagli in più ci è stato risposto che non era possibile e avremmo dovuto pagare a kg, nemmeno in macelleria, poi alla fine ho capito il motivo, 900$NZ(500€)!!!!!! Ecco spiegato, 900$NZ per i kg dei due bagagli in più (13kg)!!!!!! Prima del volo avevo acquistato dei posti a sedere preferenziali, pagando all'incirca 200€, arrivati al gate ci siamo ritrovati sul biglietto aereo due posti a sedere completamente opposti nonostante tramite email avessimo le ricevute e le mail di conferma dell'acquisto dei posti scelti da noi. Esposto il problema alle hostess e allo steward di bordo ci hanno sbuffato in faccia e se ne sono andati, ho dovuto chiedere la cortesia ad una passeggera a spostarsi per far sedere mia moglie vicino a me. Compagnia aerea disorganizzata e che ha solo un obiettivo farti pagare il più possibile!!!!! Statene alla larga.

Bonjour, Je souhaite vous faire part de ma très mauvaise expérience lors de mon voyage avec Malaysia Airlines. Nous avions réservé un itinéraire Hô Chi Minh – Paris avec une correspondance à Kuala Lumpur. Malheureusement, le premier vol a subi un retard de 2 heures. À notre arrivée à la porte d’embarquement pour la correspondance, nous avons découvert que la compagnie avait annulé nos billets sans nous prévenir. Après une longue attente dans l’aéroport, les agents nous ont informées que nous devions passer la nuit à Kuala Lumpur et prendre un vol le lendemain, avec un trajet rallongé via Londres, au lieu d’un vol direct vers Paris. Nous avons pourtant constaté qu’il restait des places sur des vols directs le soir même, mais nos nouvelles cartes d’embarquement nous ont tout de même été remises pour le lendemain. On nous a alors annoncé une prise en charge dans un hôtel 4 étoiles. Or, une fois arrivées sur place (non sans difficulté), l’hôtel était complet. Nous avons finalement obtenu une chambre dans un Holiday Inn, à 20 minutes de l’aéroport, vers 4h du matin, pour un départ à 6h. Pour couronner le tout, après le stress du transit supplémentaire par Londres, nous avons découvert à notre arrivée à Paris que nos bagages n’avaient pas suivi. À ce jour, trois jours plus tard, il n’y a toujours aucune trace de l’un de nos bagages. En résumé, nous sommes arrivées à Paris avec 15 heures de retard, sans nos bagages, et avons subi de nombreuses complications et un réel stress tout au long de ce trajet.

Very disappointed with Malaysia Airlines. Today I witnessed a student being forced to throw away his personal items at Melbourne Airport because his hand luggage was only 240 grams over the limit. The staff were rude, unhelpful, and showed no understanding at all. This kind of behaviour is completely unnecessary and humiliating. I have had bad experiences with Malaysia Airlines myself in the past, and clearly nothing has improved. Many other passengers online also mention rude staff, lost luggage, and poor customer service. For the price people pay, this level of treatment is unacceptable. I have stopped flying with Malaysia Airlines and I strongly recommend others think twice before booking. This airline needs serious improvement

Very poor and bad service. I booked the wheelchair service for my grandmother for a trip alone from Melbourne to Cambodia with this Malaysia airline. I have booked wheelchair service for my grandmother as she can’t walk long distance, also she doesn’t know English as well. I called them to confirm before departure date to make sure that the wheelchair t been booked for her and they said YES it’s booked. When we arrived in Melbourne airport, there was no wheelchair service provided to my grandmother and I asked them to make sure to have wheelchair service to pick her up at Kuala Lumpur airport gate for transferring to the connecting flight and when she arrived at Kuala Lumpur airport, again no one picked her up at the gate for the transferring, one staff keep pushed to another one, another one keep pushed to another which caused her to missed the connecting flight from Kuala Lumpur to Cambodia. This is the first time ever happened to my grandmother with this very bad experience as there was never happen to her with any other airline before. My grandmother cried in tears alone at Kuala Lumpur airport. I wouldn’t recommend this Malaysia airline if anyone need to book a solo flight for your elder who need wheelchair assistance.

Nothing is as bad as when you have to cancel a flight and go through the refund process. I have nothing else to say about this airline in this particular. Make sure, for any reason you don't have to cancel any tickets due to your own personal circumstances or if the airline reschedule, cancel or reroute flights and you are given an option to cancel and get full refund. Malaysia Airlines, despite giving you the support over the countless years and being the highest frequent flyer tier, your process of refund is truly a shamble, staffed by people who sends me around in circles with no valid feedback, other than the word escalation. To be fair, this is not the first incident, but countless similar unaccountability when it comes to refund. Your ONEWORLD competitors British Airways and Cathay Pacific issue refunds in 4 calendar days, not working days.

Service client déplorable Quatre mois après avoir eu mon vol pour KL annulé et décalé plus de 24h plus tard, je n'ai toujours pas eu de réponse de la part de cette compagnie qui me doit une indemnisation de 600 €. J'ai pourtant fait la demande dès le lendemain et n'ai cessé de relancer par téléphone (difficile de les joindre autrement) en vain. Je trouve ça hallucinant que la compagnie ignore les clients et fait tout pour les décourager à obtenir ce à quoi ils ont pourtant droit. Je déconseille vivement cette compagnie.

Charged for seats i booked with extra legroom. They did not record the seats but took my payment. Failed to refund money after several calls and documentation. Help line promised several times to get back to me, but never did. Hard to understand. I am a regular customer, but I am fed up to the point that I will leave my airpoints unused and stop using the airline. This just one example of problems with the airline and help line.

My gripe is with Malaysia Airlines Enrich frequent flyer program. I must warn all members of Enrich that it can take months for miles to be credited to your account. Furthermore the contact centre is extremely badly trained so that you will get different advice from different personnel. Overall standard of service is probably the worst amongst all airlines.