MalaysiaairlinesReviews of malaysiaairlines.com

SEAT SELECTION// GTS05427-12/2025/NC [ thread::1SQ1WZ6zKUqLOojX6urUNSo:: ] Sent a complaint in Nov 2022. Got an email from them in Dec 2025 (3 years lster) that they are taking an interest in my complaint from Nov 2022. In Jan 2026 they they write that they are not able to access any information from Nov 2022 so not able to investigate. When i got upset why they contacted me after 3 years.....Nicole from the Customer Relations Department said she regrets the delay but can not be held responsible as she is from a Team "seperate" from the Customer Relations Department.....(Yes it didn't make any sense to me either). Do not use this airlines.....as no good service.....and I am a Bumi-Malaysian Citizen saying that.

The Worst airlines ever had for 20years . Avoid this Airlines at all cost. Staff don't have any knowledge at all. Theirs one ignorance staff no any respect at all.

Just had four flights in three weeks. Staff are friendly but the inflight experience is terrible. Had two monitors that didn’t work well and my new luggage came back trashed. Tried to reach out via their chat and have waited twice for two hours with no response. Their online form link does not work. Will be going to the ombudsman. Not a great customer or user experience. And wifi does not work.

Extremely poor service from online check in to reach final destination. Firstly I have booked tickets for me and my wife under same booking reference but we were automatically given seats separately both times, we couldn't change seats. Huge disappointment while check in baggage as crew members harrased us. They asked us to replace cabin bag as it was little big, when we requested to check in instead carry to the cabin, they refused. Also experienced poor service in flight, no entertainment facilities in flight from malasia to Mumbai. Flight looks quite old. Only 2 toilets for 300 customers leading que during whole time. I was hearing so many negative feedbacks for last 3 years that I have experienced this year. I won't fly with malasian air in future. Service was fantastic 3 years ago but it's way below your expectations in 2025-26

If I could give Malaysia airlines a zero I would. They are so horrible, I paid $60 for my flight from Phuket to Bali and when I got to the airport because my luggage was 5LBs overweight, they charged me an extra $300 US dollar saying that it’s the correct price. Total scammers don’t ever fly Malaysia airlines save yourself the hassle and scamming.

Malaysia Airlines (MA)cancelled a flight and because I booked with GoToGate (GTG)on Flexi tickets I thought it'd be easy to change my plans, I wasn't allowed to cancel with GTG another flight as this had messed up my plansflight but had to contact MA direct, Mavis passed me through twice to a Human (apparently) that never answered after 45 mins and two hours , I have 6 flights now 5 thanks to them and only need to amend two of them but cannot get hold of anyone so I am just going to re-book and never use MA again if there's an alternative, be warned if you book either through them or a travel agent you can't seem to make a change. Even if you have paid for it

Cant transfer Enrich air miles from Malaysia Airways to British Airways. Despite them both seemingly being in the One World Alliance! I feel cheated. And certainly not Enriched… I don’t Think I will be flying with Malaysia Airways again.

I had an extremely disappointing and distressing experience with Malaysia Airlines that exposed serious flaws in their staff training, systems, and customer handling. At Melbourne Airport, my family and I (including young children) were removed from the check-in queue and told we could not travel unless we produced printed copies of valid Indian e-visas. When questioned, the staff member admitted this requirement was “not written anywhere” and claimed it was an Indian government rule. A senior staff member later intervened and questioned her handling, indicating she had not followed proper procedures. To avoid missing our flight, I was forced to leave my family behind and pay out of pocket to get documents printed, something that ultimately proved unnecessary. What makes this worse is that I flew the same route with Malaysia Airlines again on 7 December, before the date they later claimed the rule changed, and no printed visa was required at all. Digital copies were accepted without issue. This directly contradicts their official explanation. Customer support afterward was equally poor: Online chat was dismissive and incoherent Refused to provide my own chat transcript Complaints were handled diplomatically but evasively Resolution offered was 5,000 Enrich points (worth roughly $25–$30), which is tokenistic at best This experience reflects systemic inconsistency, misinformation, and lack of accountability, not a one-off error. I have escalated the matter to aviation regulators. I strongly advise passengers to be cautious and not assume Malaysia Airlines’ staff or advice is consistent or reliable.