MAK VacationsReviews of makrealty.com

Clean and nice loved the room are hotel wld 100% recommend!

Our rental with MAK Realty Group was amazing. They have provided my family and I the best vacation experience possible. They clearly lay out all the information needed for your stay and are readily available to provide a quick answer to any question or problem you might have. We stayed at the Fontainebleau in a beautiful apartment with stunning views. They provided a smooth experience and a wonderful vacation. 10/10 service!

I booked with MAK Realty Group for my vacation in Miami in April 2024 and I can say that they are very professional, serious and always available if you need anything. The booking process and the check in were very simple. The Suite that I got in Fontainebleau was amazing and it was even beyond my expectations! It's exactly like in the pictures (if not better). I highly recommend it.

I am utterly disappointed with the abysmal service and accommodations provided by Mak Realty, particularly at their property in Fountainbleu, Miami. My recent experience with them was nothing short of a nightmare. Let me start by highlighting the complete lack of transparency and communication regarding room assignments. Despite booking several months in advance, Mak Realty only discloses the room number a mere two days before arrival, leaving no room for choice or negotiation. To add insult to injury, I was stuck with a handicap room, with no viable alternatives supposedly available. Upon entering the room, it became abundantly clear why they were so secretive. The room was an absolute disaster - far from functional. The bathroom resembled a construction site, with malfunctioning fixtures, doors that refused to close, and a tub that couldn't drain properly. Moreover, the lack of closet space or racks made settling in impossible. Desperate for a solution, I reached out to Mak Realty during my vacation, hoping for some semblance of customer service. Their initial offer to refund my money felt like a slap in the face, given my current predicament. Instead, they "graciously" provided another room at an exorbitant extra cost, insisting on immediate payment through Venmo, leaving me with no choice but to comply. This ordeal not only ruined my vacation but also shattered any semblance of trust or respect I had for Mak Realty. Their blatant disregard for customer satisfaction and manipulative tactics are utterly reprehensible. Save yourself the trouble and steer clear of Mak Realty - they are nothing but a disgrace to the hospitality industry. Following my vacation, I attempted to address the issue with Mak from Mak Realty. However, instead of accountability, I was met with blame-shifting and excuses. Mak had the audacity to suggest that my secretary and I were aware of what we were getting into, despite their last-minute notification.

MAK realty group were first class from beginning to end. Very responsive and helpful with my questions. The apartment was spectacular ( as described ) and our stay couldn’t have been more comfortable. Will definitely rent from them again ! Thanks!

We had a great stay and will be using again

MAK Realty Group is the best! They came in and saved my birthday trip! Another Host canceled at the last minute and week before my trip 🫤. Airbnb messaged MAK and within 30mins I was in another hotel. MAK has a customer for life! MAK will be the only place I will contact when I travel!

We loved MAK. The room original room was not available and we were upgraded for free to a Suite. We loved that they had resources to help elevate our trip. We did not use those services but plan to on our next stay. Would highly recommend.