Rochelle H.
My hubby and I stayed at the…
My hubby and I stayed at the Fountainebleau Miami Sorrento building through Mak Realty Group and it was an amazing stay! The room was very spacious and comfortable. It included a mini fridge with a freezer that didn't work. Let's start with opportunities for improvement before I get to the good part. We asked for ice on several occasions. The service was very slow when asked for creamer and coffee were we told only 4 per room🥴😲! As pricey as this resort is you wouldn't think creamers would be a concern. The service was mediocre to none. We asked for our room to be cleaned 2 days and 15-20 mins was Never but charge a cleaning fee. When I gave up and requested 2 sets of towels, I received 2 bathe towels from a disgruntled housekeeper. Andddd was told they were very busy as if that response would rectify my request. 🫣🙁 The room basics such as phone microwave and fridge could be updated for such a beautiful resort. Now the good part. The room balcony view that captured the pool and the ocean made the room an experience. The resort reception was impeccable. At arrival we were greeted by a friendly smile who managed our luggage. The entrance to The resort was beautiful with such A vibe. Check-in and out was smooth. The bar the lounge The pool the beach the restaurants the dine-in room service and club did not disappoint! We'll certainly return with hopes that our review makes a difference.