mahlithelabel.comReviews of mahlithelabel.com

91 business days since I ordered (128 days in total) and I still haven't received the boots. Here's a timeline of comms from Mahli (copied and pasted below)... 24/4 - ordered 15/6 - email - "We have had confirmation form (sic) our makers that your boots are finishing production and are due to ship to us within the next two weeks" 5/7 - email - "We're showing that your order is still in process / we are experiencing few delays due to EOFY" 13/7 - email - "We encountered a delay with the production hence causing the long wait" 27/7 - email - "We decided to ship via sea instead of air, this has caused some of our delay" 10/8 - email - "We have them on their way over / They are expected to be with us in two weeks". Whilst there has at least been some email communication from them, the transparency in the reasons provided for the delay are a little opaque - Production? EOFY? Freight? I understand dealing with overseas manufacturers can cause issues and I sympathise with you for this, it's the honesty in the comms that need to be cleared up. Are my boots really currently on their way over? It's been 20 days since that last email so time will tell...

I’m so very upset now with this company. I placed two orders for three items back in May. Guess what - no goods received ! The occasional generated email. So very disappointing as your website looked beautiful. I’ve been holding off and giving you the benefit of the doubt now about the delays but enough is enough. I’ve put in a dispute through Afterpay and then get told the goods have arrived 🤷‍♀️ But no ….. Still waiting. I don’t want them anymore. This order has caused too much stress and upset for me now. I’ve emailed Bec several times and have asked for a refund but again nothing !!! Your response is always so very slow and vague, and yet very quick and helpful when you purchase. You’ve got over $500 of my money. I work hard for that money as a nurse so please please give it back 🙏🏻

I placed an order on 8th Aug 2023 and have heard nothing. I have attempted to contact via email and Instagram to regarding an update about my order and when it will be shipped. The lack of communication is extremely frustrating. The cloths look beautiful but the poor service from this business is disappointing.

Hi bought 2 items, 1 on preorder 1 not. It's been several months since I placed my order I have emailed and messaged instagram to only get very poor replies.The confusing bit is being told it's been sent when it hadn't after I asked for a shipping number then again weeks later to be told I missed out on that round of restocking yet it says online it's available so how is it available online but not for me to be sent what I bought?! Then to be told they'd send me 1 item in another size because I needed the item for my birthday event and didn't do that either... so had to go buy something from another company that arrived in 3 days. I have several mahli pieces but after this I doubt I'll order again considering the poor service for such a high end priced item atleast competitors reply appropriately, keep you updated about delays instead of having to message them yourself.

Do NOT deal with this company. I thought it was suss that there was no where you could leave a review other than here. Red Flag. I placed an order on May 12th for a pre-order product. 2 months later and the only emails were ‘we’ve had a delay in production’. Then only generated emails or ‘were sorry for the delay’ Fast forward 3 MONTHS and I put through a refund form which the have stalled and stalled. Trying to get a reply is like pulling teeth. There are some serious structural issues within this company (if you can even call it a ‘company’) Don’t waste your money. They are dishonest and sneaky. I would trust buying from Shien or Wish more! BTW still no refund. I had to put in a complaint to NSW fair training because I paid directly with my card.

EDIT: I have not received any further communication or any refund as the owner’s reply states below. I would be very welcoming and grateful to a refund. The reason I am unhappy with the boots is because they have glue marks/smudges and scuffs on them. A brand new, made to order pair of boots at a premium price should not have glue marks, smudges and scuffs on them. It is not subjective. The product provided is not the highest quality that could possibly be produced. Paying a premium price you’d expect a premium product and exceptional customer service. Despite being told it would be 30-50 business days, I did not receive my boots for six months. The only updates I received were the ones I chased. They were not fourth coming to tell me that there were delays. Twice I was told that they were being shipped to me only to be told three weeks later they were still in production. I finally received the product in August after ordering in February and I’m so disappointed. There’s glue marks and scuff marks in the leather which they’ve tried to cover, the toe and heel pieces aren’t pressed down properly and there is a black sticky mark on the inner sole. I’m devastated after waiting so long to have a pair of boots that have glue and scuffs all over them, PLUS they were shipped in a postage box…. No dust bags, no shoe box, no directions for how to care for and store and clean. I feel really frustrated and upset. I’ve seen other reviews posted here where the owner replied saying they’ve refunded customers and they can keep the product. I can only hope she does the same for me - even a partial refund. I emailed Bec and expressed my sadness and haven’t heard back. What a let down.

Like other people, I found them off insta but a few weeks after I placed my order still no shipping notification. They claimed my order was a pre-order but i didnt see anything like that when i checked out. Then I googled them and saw all the reviews of people who three months out did not receive their packages. I went into defense mode and emailed them. They reassured me they werent a scam but my guard was up. I asked them to cancel my order and they readily agreed and continued to follow up but never did. I opened a claim in paypal and ultimately was refunded by paypal. They claimed they werent a scam but they are.

Would not recommend shopping with this company. I ordered a jumpsuit and was told they were delays getting the stock which is fine. After a month i got tired of waiting and wanted a refund. It has now been nearly four months since i placed the order and still have not received the refund. I have never had any experience like it. Very disappointed.