Cas D.
Don't buy from. Just don't. You'll regret it.
This business has become a dishonest mess. I bought boots at the start of April, recieved several generic emails saying they were delayed sorry, eventually by and of September I asked for a refund. Suddenly the boots were available when I asked for a refund, very suspicious how they were suddenly available after not hearing anything until I asked for money back. I made the mistake of agreeing to let the boots be delivered, regret is an understatement. Boots arrived scratched all over the leather, glue was left everywhere, on the sides, around the silver decorative toes and heels, on the inside, Very uneven cut outs of the soles, could see how they've seemingly slapped the parts together very quickly and shoved them in a shoe box still drying. They just looked and felt really really poorly made. And way bigger than a 38. Absolutely no way they were a 38. Did not fit and were huge on me. And I do not believe these were leather. Flimsy and feels like cheap alternative to leather. Not impressed at all I asked to return and refund. She agreed, except I've returned and recieved no refund. Owner does NOT answer emails, I sent TWENTY SEVEN emails before finally getting a response. Any response on here or social media you read claiming she responds immediately and follows up personally with every buyer are false statements! I had been chasing her for weeks and NOTHING. She has time for Facebook, Instagram and replying to these reviews but no time to reply to dozens of people wanting their money owed apparently. No boots and no money refunded. That is fraud. Report her to the accc. The more reports they receive the more action they take. Don't buy from this company. *EDIT* Bec has now blocked me on all social media accounts, I didn't say anything rude or untrue, simply exactly what had happened to me. Several of us were called heartless bi***es and called pathetic for "being only concerned about materialistic things" because we wanted to know when she was going to let those who she owes money or items to what was happening, we weren't just accepting of her apology post and were happy to know nothing and wait until she felt like actually getting back to her business and customers, we wanted to know why we couldn't just be sent an email or anything to let us know what was happening. It took TWENTY SEVEN emails to finally be told my refund was processing. Her website had now changed its refund policy and she refuses to refund anyone ever now, only gives store credit. AND you have to pay to return anything she sends damaged or faulty! Read her returns policy and all these reviews before buying, and decide if you're willing to take the risk of buying from this business. All her "positive" reviews are ALL posted within a couple of days of each other and all replied to immediately, obviously fake or paid for reviews. I eventually got a partial refund. She kept money as a "return fee" So 8 months after purchase and 2 months of returning I recieved only some money back. Has not been apologetic in the slightest. I do feel sorry for her for whoever she placed in charge of her communication while she was recovering failed her massively, however once she took back over she didn't do anything to help herself except try to gain sympathy by claiming she had a tough pregnancy and had now a newborn. She has made zero effort in actually righting her wrongs to her customers. And if you're not happy with how your purchase/refund is going she allows her other customers to call you names and say you're selfish and belittle you on social media for being "materialistic" and not supporting a local business woman. I'll support you as long as you're honest and keep in contact. But you haven't been and made a Facebook post explaining what was going on. For 6 months I didn't know what was going on. And at this point I can only advise others not to trust this business. Do not buy from this business. Just don't. Don't believe the fake positive reviews. Just don't get ripped off by this woman.