mahlithelabel.comReviews of mahlithelabel.com

DO NOT BUY FROM THIS COMPANY! Absolutely the most stressful experience I’ve ever experienced! Have taken my money!! Awful Customer Service - False Promises! On the 24th April 2023 I placed my order for a pair of boots knowing they were custom made and there was a 30 day turnaround. I was happy to support small business. My first email was sent on the 13/6/23 to see how things we’re traveling as I’d still not received my boots after receiving an email on the 21/5/23, which stated the boots were still being made. I was starting to feel something wasn’t right here. I’ve been to Bali quite a number of times, actually a seasoned Bali traveler - boots don’t take this long to make there - even by the Master Craftsman. I’ve had them made personally.. As well as bags and wallets. So I have a personal connection and understanding of the process. Im no fool and do not appreciate being treated as such. I then sent another email on the 26/6/23 enquiring where the boots were, given the same information again - another 2 weeks. 26/7/23 - Another email sent again enquiring where the boots were, again told “boots were still process of being made and that timeframes were a rough estimate only” By now I was really questioning things it was a good 3 months!! On the 8/8/23 I sent an email finally asking for a refund as it was beyond ridiculous, I received apologies regarding the delays and continued excuses. On the 10/8/23 I sent the relevant information for the refund as requested for my refund by Bec. On the 18/8/23 I emailed Bec again to se what was happening with my refund. Again I emailed Bec on the 22/8/23 to find out where my refund was, on the 24/8/23, I finally received an email to say there was a backlog and it should reflect back shortly.. You guessed it - NOTHING!! NO REFUND!! I again emailed on the 31/8/23 to ask where my refund was. Becs response was there is a backlog it will be processed by this week. I’m not holding my breath!! I’ve done all the correct things, followed your protocol, I don’t have my boots! Nor do I want them now! Worst experience I’ve ever had, or I have I had to deal with! How extremely stressful! If I could give zero stars I would!! This company MAHLI THE LABEL and BEC are dodgy as! Buyer beware!! So many better small businesses options to buy quality beautiful boots, dresses and accessories from!! Please do your homework better than I did.. Shonky!! Reading and seeing the other reviews, sadly I’m not the only one.. I eventually received a refund after a continuous emails and saying I was going to QTAC and relevant authorities. I kept on her back!!! DO NOT GIVE UP!!! MY PREVIOUS REVIEW WAS REMOVED!!! SO I’M GOING TO CONTINUE TO REPLACE IT AND CHECK!! I SUGGEST OTHERS DO THE SAME!!

The first time you purchase something from Bec Sheehan (Mahli the Label) she will give you a great experience! Then the second time they will F you over completely, Bec Sheehan takes advantage of all her customers by promising them an item they will never receive!!!! You will hear it's on a boat, then a plane and then a boat again but your item will never arrive in Australia!!!! BEST part is that when you order they don't even tell you it's PRE-ORDER.....YAY! I've waiting 6 months for a dress, they can't even respond to an email within a week, it takes 2 weeks at least. Still waiting for a refund after 6 months and have now gone to the ACCC.

Ordered on the 4th of August 2023, it's now the 19th of November 2023 and counting. Shocking service, money taken with no product delivered. My advice...steer very clear!

Placed my order on the 5th of April 2023, i chased it up atleast four times before i needed it for an eveng in June. Never arrived so i requested a refund on the 15th of June. STILL chasing my refund 😡!! I finally got a response on the 4th of September & was told ‘it’s coming’ but that was the last response to my emails. I gave them the benefit of the doubt as they had delay issues so only now have i tried to get a refund through paypal but I can’t because it’s been over 180 days! 😤 Absolute joke! Do not buy from this company. I don’t care what excuse they have it’s been 8 months now. Give me my money!!!

Received a faulty dress Sent the dress back, they kept the dress and $219 of my money They now refuse to reply to any of my emails. Horrible horrible people as if people aren’t struggling enough with out thieves like this taking your money! Bec you should be ashamed of the way you run this business Do not give this business your money

I ordered dresses back in march 2023. No personal responses to emails asking where my items are, slowly sent in dribs and drabs the final item has arrived it is now 10/11/23. The dress is crushed, so scrunched, and fits nothing like the pictures of the preorder dress I purchased. No returns for preorder. The dress fabric is not flowy and floaty like the original images, the neckline is not like the original images, it has more buttons and less gathering in the skirt. The elasticated sleeves are too short. I wish I never ordered from this company, waiting 7 months for a dress that is not like the dress I purchased, and the generic customer service after multiple emails to the company and such extreme wait times = 1 star or less Reading the positive reviews for this company, it feels a lot like they are created by people who are directly involved in the brand, and not customers. Mentions lots of the points brought up in the generic emails sent out to waiting customers. Buyer beware.

5 months of waiting for a dress I have paid for in good faith and have patiently waiting for. I am now shocked that there are these reviews of similar stories. Each email reply has added time saying it will be next month or very soon with still no supply. Please all I want is my order and the truth of when it is to arrive.

Absolutely disgusted is an understatement. I ordered a dress on the 2nd August and followed up with my first email on 10th August. After no response to my follow up, and also discovering all of these terrible reviews with people in the same boat…. I decided to launch a dispute with Afterpay to try and get my money back. This is where it gets even better - Mahli the Label had time to respond to the dispute multiple times and stated that: 1. They do not give refunds 2. They are not doing anything wrong 3. They item I ordered was a pre-order item 4. Postage times on their website are a ‘guide’ Now I completely understand their stance, however when I originally ordered the dress I can assure you (at that time), it was not a pre-order item (even though it now is on the website). I wanted the dress for an event and certainly wouldn’t have wasted my money on a pre-order item. The worst part is I can not prove this as I don’t have the proof, because who thinks to take a screenshot when you stupidly trust - what you think to be - a genuine online store 😭 I am going on 2 months from when I first ordered, and have not had 1 response to the 6 emails I have sent. I ONLY saw responses from the company when I lodged a dispute through Afterpay. I know for me as a mum, I don’t usually have $139 to throw around or even like to splurge on myself which makes this even worse, because I feel so guilty for trying to spoil myself. In fact $139 is a lot of money to me. I feel taken advantage of and absolutely sick to my stomach that I have not received a product or even been offered a refund. I don’t know how she sleeps at night knowing she is ripping people off, taking their money and not having the respect or empathy for the people she’s scamming. The worst company I’ve had to deal with and absolutely disgusting/nil service. Never had to go through anything like this and wouldn’t want anyone else to either. This company needs to be shut down. Please reconsider buying from the hoax of a company. I have so much regret that I did not read reviews prior to purchasing from this website. If I can save at least 1 person with this review then I’m happy. DON’T FALL VICTIM!!!!!