Magpul IndustriesReviews of magpul.com

Incredible personal customer service. I was in a pinch, Cheyenne and the warehouse team went above and beyond to get my order out ASAP. 5 stars is not enough.

I bought 2 $80 keltec magazines from magpul. They arrived broken. Contacted customer service and they said NOT OUR PRODUCT, NOT OUR PROBLEM . NEVER USING THEM AGAIN! HORRIBLE COMPANY!

FedEx has my adapter plate bouncing around, i notified Brian at Magpul and he within 12 hours got a replacement headed my way. I expected them to maybe call FedEx and definitely wait a few days longer, nope Brian took care of immediately. Not enough companies anymore that take care of their customers like this. Thanks so much Brian and Magpul!!

Magpul sets the bar very high for quality,tough,accessories. Their shipping time is great as well as their customer service. Thanks Magpul for helping make my gear and weapons more reliable and dependable!

I purchased magazines, M Lok front handguard and more magazines from Magpul and my experience was excellent. The last item that I ordered came super fast.

Bought a police trade-in 590A1 with an SGA stock the other day and noticed it only had one spacer. Called customer service and asked if i could purchase just the spacers because obviously the pre-owned firearm didn’t come with them and the length of pull was a little too short. Brian was extremely helpful and professional in assisting me. For some reason my card was not registering but he said they would just go ahead and send them at no charge. Wow! I am a lifelong MAGPUL customer!

The experience of buying the magazines was generally great, with the exception that I couldn't choose my shipping. Fedex was automatically used. I tend to have no problems with Amazon, UPS, or USPS, but Fedex specifically seems incapable of finding my house, and their predictions about when packages will be delivered are usually wrong. If given the choice, I would have paid more to have literally any other company deliver things. In this case, Fedex awkwardly misdelivered my gun magazines to my neighbor. I was too shy to go ask my neighbor for my magazines because I thought it might scare her. After a few days she dropped them by and asked if "everything was okay." LOL really not great. So the magazines were great but my ask would be that Magpul offer the choice of shippers in the future. I actually might not order with them again simply because I'd rather use a company with whom I can avoid Fedex.

I love their products but their website is garbage and they are not set up to do retail business, even though they try. You can buy their products anywhere else so please do so, they need to shut down their retail operation. Half the time the website is not working and when it does work, it never actually processes a sale. And FYI, Midway has a better price on their stuff than the do! Retail is a chore for them and they want you to pay for your patronage!