Kathy
Very disappointed
Very disappointed. Poor product quality and poor customer service. Was never able to connect to customer service. Return process is difficult and expensive.
Experience Magnolia’s unique home decor online market, lifestyle journal, design blog, Silos, and reality properties, all owned and operated by Chip and Joanna Gaines. Find all new Magnolia brand updates here!
Magnolia (magnolia.com) has 23 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Kathy
Very disappointed. Poor product quality and poor customer service. Was never able to connect to customer service. Return process is difficult and expensive.
ABookWorm
Very hesitantly, after reading all the one-star reviews with people complaining about their orders not processed/not shipped, etc..I ordered $55 worth of Weck glass jars. I received my order in 4 days in excellent condition. Packaged very well to prevent breakage. So magnolia.com is not a scam website. Sorry about the people whose orders were lost/not shipped. Not sure if it's a hit or miss company. But it worked for me.
Jeanette R.
A fake company. Never recieved my items now 4 months since ordering. Company has stopped answering my mail.
Gail B.
Ordered pickleball rebound net in October 2025. Waited and emailed, waited and emailed. Finally, in January 2026 order cancelled and refund promised in 7-10 working days. 15 days later and an email to them every day but still no refund. Avoid like the plague. Would give zero stars if possible.
Nikos M.
Delivery never arrived 2 months I still waiting refund and no one care Is spam stay away
Bill S.
I had a king bed delivered on Monday I have an issue with bed quality and mattress support. Can’t use. Customer service was nice but no empathy and said someone would be escalated to call me back in seven days. I am I can of the Gains success. But, they need to fix this issue if they want people like myself to support their efforts.
Corinne H.
Is no stars possible? The worst and most disappointing experience ever. What an utterly deplorable company for selling the art of "home" and providing trash as product. The description was completely false to what I received and the product did not actually work....disappointing is an understatement. I'm disgusted.
Mark
Like many I ordered early December (1st), now Christmas Eve and still no sign of the nutcrackers! Got a refund today (probably because my bank got involved) either avoid this company or order in September!!