MagnetopiaReviews of magnetopia.com

Response from MagnetopiaOct 6, 2026

Dear Derik, Thank you for reaching out to us. We would like to clarify that Magnetopia has never run a promotion offering a "free set in exchange for photos." Could you please double-check if your order was placed on our official website? It is very likely that this promotion was hosted by another seller or platform that is not affiliated with our brand. Please feel free to reach out to our team directly with your order number so we can help verify this for you! Warm regards, The Magnetopia Support Team

Response from MagnetopiaSep 20, 2026

Dear Debra, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we would like to clarify the details to ensure full transparency. According to our system records, the package was accurately delivered by the courier to the exact shipping address entered at checkout. When you informed us that the address provided during purchase needed updating, our team immediately looked for a way to help. Although shipping address entry errors are outside our control, as a gesture of goodwill, we offered to absorb the product cost and send a brand-new replacement set for just a $7 shipping fee. Our $7 re-shipment offer remains open to you! If you would like us to send a fresh set to your updated address, please feel free to reply to our last support email or contact us directly, and we will get that arranged right away. Warm regards, The Magnetopia Support Team

Response from MagnetopiaSep 16, 2026

Dear Jasmine, Thank you for bringing this to our attention, and we are so sorry for the delay and frustration! We located your order right away and confirmed with our carrier that the package was unfortunately lost during transit. We are currently dealing with the courier service to resolve this issue on our end. Our support team has already reached out to you via email. We would love the chance to make this right—please let us know if you would prefer a full refund or if we can send a replacement package out to you immediately. We look forward to getting this sorted out for you as quickly as possible! Best regards, The Magnetopia Support Team