Magicshine Reviews | Read Customer Reviews of magicshine.com

Magicshine Reviews | Read Customer Reviews of magicshine.com

Magicshine reviews

57 approved reviews, newest moderated first

RK
Dec 17, 2025
Great Customer Service
Customer support immediately responded and went above and beyond to address the issue.
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Karen M.
Dec 17, 2025
Stellar Customer Service
In a time when customer service seems like a corporate inconvenience, Magicshine stands apart. This is the first experience I have had in a long time when someone has directly followed through and followed up. I needed a replacement mount as the strap broke and the service I received was above and beyond. Not only will I be a returning customer, I have already recommended this company to my cycling friends.
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Chicago P.
Dec 5, 2025
I am an avid cyclist and ride year…
I am an avid cyclist and ride year round in Chicago… and these lights and this company have exceeded my expectations. Would recommend without hesitation.
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Jon L.
Sep 12, 2024
Terrible Customer Service
The principle product in my order, a SEEMEE 300 tail light, was not included in the package I received. I sent several emails to the company and so far, 48 hours later, there has been no reply.
Response from MagicshineSep 6, 2025
We’re very sorry to hear about the difficulties you experienced with us. Missing items and unanswered emails are unacceptable, and we completely understand your frustration. Since your review was posted over a year ago, we’d like to assure you (and other readers) that our customer support process has greatly improved. Every ticket is now tracked and responded to promptly, and we’ve expanded our support team to ensure situations like this don’t happen again. If you still haven’t received a resolution for this order, please contact us directly at [email protected] with your order number, and we’ll take care of it immediately. Thank you for sharing your feedback — it truly helps us improve.
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William S.
Mar 4, 2024
The Magicshine EV 1700 is a great…
The Magicshine EV 1700 is a great light. My first ride with it, I was skeptical because I began the ride at dusk and felt the light was just okay. But as dark descended, I became more and more impressed with the light. At full dark, I really was blown away how well this tiny light illuminated the trail. Not only was the amount of light impressive, but the shape of the light pattern was so well done. The edges of the light cut off so cleanly that I am sure this light, properly aimed, would not be a nuisance to any approaching cyclist, walker or vehicle. I wish I could attach photos, it truly is impressive.
Response from MagicshineSep 6, 2025
Hi William Snow, we just realized your awesome review is from last year—better late than never, right? 😄 Still, we wanted to say a huge thank you for sharing your experience with the EV 1700! 🌟 We’re thrilled it exceeded your expectations once full darkness set in. It’s amazing that the light not only illuminates the trail brilliantly but also has a clean, well-shaped beam considerate to others. Your feedback keeps us motivated to make every ride safer and more enjoyable. And if you ever capture photos of your rides with the EV 1700, we’d love to see them!
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Yannis M.
Jan 24, 2024
No customer service
Thanks for the replacement. I really like your products. After a lot of complaints to the company, finally i got one replacement. Thanks a lot anyway. No customer service for a tail bike light that i bought six months ago and the battery was off after five months of very mild use.
Response from MagicshineSep 6, 2025
We’re sorry to hear about the difficulties you faced with our customer service last year. We understand how frustrating it must have been to experience issues with your tail light and to feel unsupported in the process. Since then, we’ve made important improvements to our customer support system — including faster response times and better warranty handling — so that situations like this are resolved more smoothly. We’re glad to hear that you eventually received a replacement, and we truly appreciate your patience. Your feedback helps us continue to improve and deliver better service to every Magicshine rider.
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SudraSkytaS
Oct 19, 2023
Worst customer service
This review is not about product, but about customer service. They didn't sent items in time. When You ask them to cancel the order, they didn't answer at all. Instead, on the next day, they just marks items as shipped, but the tracking number shows, that shipping label is just created, and "parcel" didn't picked at all.
Response from MagicshineSep 6, 2025
Hi SudraSkytaS, we're really sorry to hear about your experience with our customer service back in 2023. We completely understand how frustrating it must have been when your order timing and cancellation requests were not handled properly. This is not the experience we want for any of our customers. We truly appreciate your feedback, and we’ve since improved our order and support processes to ensure faster responses and clearer communication. If you ever need assistance, our team is now ready to help you promptly. Thank you for your patience and understanding.
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MAXIM A.
Oct 1, 2023
MAGICSHINE SEEMEE 300
MAGICSHINE SEEMEE 300, ОТЛИЧНЫЙ ЯРКИЙ ВЕЛОФОНАРЬ С ФУНКЦИЕЙ СТОП-СИГНАЛА! ИСПОЛЬЗУЮ НА ФЭТБАЙКЕ. НИЖНИЙ НОВГОРОД.
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