Magick PlanetReviews of magick.com

On January 21st I ordered two sets of candle holders. On February 12th I finally receive an email that my order had shipped but alas it is February 27th and I have still not received my order. I again sent emails I also tried calling the number listed on the website and was unable to get through. Unfortunately I will Have to write this experience as a loss without resolution. I was really excited to have this company as my metaphysical go to, but sadly it won't be. Good luck with this store Bluumeenie UPDATE: As of March 14th I still haven't received any replies to emails and they purge the phone lines so no voice mail either. 😑

Wouldn't recommend this company. I placed my order 2 weeks ago and. I emailed asking for the status of my order and they said I would be out soon. I requested a cancelation and they stop communicating and I called today and the answer was the system has been down for a day and a half, and is nothing we can do now. You can call back Monday to see what can we do....... This is absolutely horrible customer service. Seems they always have excuses for everything but not to take your money.

I placed an order on December 26, 2024, and experienced significant delays and inaccurate information. Despite the website marking my order as 'Fulfilled' and receiving a shipping confirmation, the tracking showed little movement. Customer service gave me conflicting information and even denied me a refund! To resolve this, I documented everything, sent a formal email outlining the issues and demanding a refund, and was prepared to file complaints with the FTC and BBB. After taking these actions, I finally received a refund on Feb 23rd without any apologies. I never received the package that I ordered in Dec because it was never shipped! I would NEVER do business with them again.

I wish I would have took time to review this store. I placed one order on the 2nd of Feb and an other order on the 4th of Feb. When I called two weeks ago they told me it was delayed due to the California fires. I understand and felt empathy for them. However, after looking them up I see that this is an on going issue before the fires. I called them yesterday, the woman on the phone once again said that they are extremely delayed and I should see movement within next week or sooner. I’m waiting to see but if not, I’m going to cancel.

Complete lack of communication (unanswered customer service emails and phone calls), order never shipped. Finally had to cancel the order via disputing through my credit card. Unbelievable. Avoid this company at all costs.

Terrible customer service. I placed an order two weeks ago, and it still hasn't shipped. The status hasn’t changed ("we've received your order"), and despite reaching out twice, I’ve received no response. Completely unprofessional—avoid this company if you expect basic communication and timely shipping.

Sold out of the cauldron I wanted, didn't tell me until I emailed them. Settled for a plain one and they said they will ship out the next day. Well they lied, emailed them again to cancel the whole order and they didn't respond. They shipped it out a full month later, email them countless times and when they finally contacted me they had an attitude. They also gave me the WRONG freaking book! Trash ass shop and seriously hope no one buy from them.

In 2020 I placed a couple of orders with this company and all went well. However, at the end of January 2024 I placed another order and I still haven't received it. Customer service did reply, to tell me that it would be shipped out in the next day or so, but it hasn't. We are now going into week 3. I am so disappointed by this. I was also shocked to see the endless complaints on the Better business bureaus website from other people who have not received their orders after waiting MONTHS, so obviously their lack of order fulfillment has NOTHING to do with the LA fires! **The only recourse for all of us** is to FILE A COMPLAINT WITH YOUR STATES ATTORNEY GENERAL's OFFICE right away! I think that this is the only way that they will be held accountable and how we will be refunded. Forget the BBB, because the business won't respond to them. I will never try to order from this company again. FYI- I was given the excuse of the recent LA wildfires for the delay, and if this were truly the case I would understand. However, mail has continued there and I think that it's shameful for this company to ever use this as an excuse to further manipulate and delay orders. FYI- their address on the BBB is for a mailbox at the UPS store! DO NOT ORDER FROM THEM!!!