Magick PlanetReviews of magick.com

Yo hice un pedido llevó más de dos semanas esperando y no e recibido nada e estado enviando correos y no me los contestan no compre nada en esta compañía solo perderán su dinero

ordered on 1/7/25 and only responded to me after my 3rd email to them that due to the LA fires they were backed up. I gave them the benefit of a doubt but yet to receive anything. Requested refund and havent heard back. Dont waste your money with this company

Magick.com is a poorly run company. I placed an order, never heard back from them in over 20 days and I had to call them and basically do their job for them giving all the information that they should have had. I never receive tracking, never received anything regarding my order and they disputed that it was ever made. In the end, it took 5 phone calls over roughly 25 days all by me as they lied, saying they would call me but never did and I finally gave up as my time simply wasn't worth, the amount of money lost. I do not suggest doing business with this company, there are other companies out there that deal in these types of items that are trustworthy and reliable.

Ordered 12/21/24 and now it is 03/18/25 and my order is still not completed. This company is scam with horrible customer service! They do not answer the phone number or return calls. They have replied to a couple emails with excuses. It is the worst company I have encountered. I think they do not have the products, offer a discount to get large amounts of orders coming in and then they order the items wholesale from a foreign company to maybe ship when they get the products in. That is why it takes so long. I ended up ordering a similar item from Canada and got it in 4 days.

I don't normally leave negative reviews, but I felt like I should warn other buyers - especially after seeing other folks' experiences with Magick. They hook you with a bunch of novel items that are hard to find, but they don't deliver or respond. I placed an order Jan 16, 2025, it is now March 13. At the time I placed the order, the website said there might be a wait of up to 2 weeks for processing as they had a higher volume of orders than normal. I inquired about the status of my order via email in mid/late February -- I try to be understanding with this type of thing. I received no response. At this point, I have opened a dispute via Afterpay, it has been over 15 days since the dispute was opened, and Magick has yet to respond or issue a refund. When I opened the Afterpay dispute, Magick's website had been down for multiple days. I checked their website again today, and it's back up, but there is now a notice that after upgrading their website customers need to create new accounts and that orders could not be synced over with accounts. At this point, I have already had to buy most of the items from other vendors as some were gifts. Waste of time and money, do not recommend.

I placed an order February 8, 2025 and received my order today, March 14, 2025. I emailed and called multiple times to try to find a status update and got no response at all. I requested that my order be canceled and refunded...no response. I'm surprised I actually received the order. But, I will not order from them again due to the lack of communication and poor customer service.

I’ve canceled my order since I placed it in October and it still hadn’t been shipped in February but haven’t received a refund. Has anyone else experienced this?

This company is horrible! They had no problem taking my money, but I never received my items and got no response to my email or message. I filed a charge back with my credit card company. There's a reason the website offers "deals". Whoever runs this site is cashing in and committing a massive fraud scheme. I hope they get busted by law enforcement. Certainly karma will work it out.