Magick PlanetReviews of magick.com

It has been over two months and I haven't received my order. Their customer service is an absolute joke. If you try to inquire about your order you either get ignored, lied to, or an attitude.

I never received my order! I hate this store!!!!!!!!!

Magick.com now has a Top Rated review of 4.9 on Google. PLEASE DO NOT PAY ATTENTION TO THOSE GOOGLE REVIEWS!!!!! (And they also use another “trust” website to garner sales.) They still have not refunded me!!!

I have not received my order, no updates, no response. Only a tracking number from 8/9/24. This is my first issue I’ve ever had with Magick as a repeat customer. I’m disappointed.

Ordered 6 items and a month later it still hadn’t shipped. I emailed and never got a response. Emailed a few weeks later and was told it would ship within 1-2 weeks. 3 weeks later I emailed to cancel the order and again, never heard back. Finally I emailed one more time to cancel but had to reach out to my bank to resolve it. Still says the items are in “pre shipment” and never got a response. Unfortunate because I had 2 previous normal orders from this company but see this is very common.

I have still not received my goods. I ordered the over a month ago. No response to customer service and I’ve had to file a claim. Horrible way to run a company. Not sustainable. I will be getting legal advice.

Izzy is a blatant LIAR and they failed to ship the sage I paid for and sent the wrong candle. The company makes promises they can't keep and LIES to cover it up. Oh, the warehouse will look for your order that was submitted over a MONTH ago, all of a sudden they find it, they fail to communicate, don't answer their phone and LIE, LIE, LIE... RUN and buy from anyone else but these LIARS.

Shipping is abysmally slow! I placed my order on August 5th, and it has still not even left their warehouse yet (on August 16th). I was told to wait another week for my order before calling again. I wish I had checked this information before placing my order, but I whether I receive my items or not, I will not ever order from this company again.