MAGIC JOHN Reviews | Read Customer Reviews of magicjohn.com

MAGIC JOHN Reviews | Read Customer Reviews of magicjohn.com

MAGIC JOHN reviews

Showing 172 reviews with 1 star · Clear filters

Andrew C.
Mar 30, 2026
NOT SO magic john
When researching the best way to protect my iPhone 17 pro max camera lenses, I eventually opted for the more expensive magic john lense cover with magnetic cover. It was covred in tiny scratches in no time at all and bigger scratches followed, just in general daily use. It was not dropped, run across any abrasive surfaces, but quickly, the paint wore off and the lenses fogged up. Only months later I need to throw the 'not so magic John' expensive rubbish away and buy something else to replace it from amazon. The only magic trick here was my disapearing cash.
Response from MAGIC JOHNApr 2, 2026
Hi there, We’re really sorry to hear you’re disappointed with our lens protector and that it didn’t live up to your expectations. We take all feedback very seriously and want to help make this right. Please reach out to us directly at [email protected] with your order information, and we’ll assist you promptly. Best regards, The Magic John Team
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Jeff
Mar 24, 2026
Just Junk
Just Junk. Screen protector broke frist time I dropped it when sitting on the lounge. Cant believe I fell for the adds
Response from MAGIC JOHNMar 26, 2026
Hi Jeff, We’re very sorry to hear about your experience. We truly want to help resolve this issue—please contact our customer service team at [email protected], and we’ll do our best to assist you promptly. Wish you a nice day! Best regards, Magic John Customer Service Team
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Ryan
Mar 21, 2026
Not good as being advertise
Not good as being advertise. Had a hard time putting in the product on my device. Ended up with bubbles on each sides. Also have fingerprints left behind everytime I use the phone. Not worthy. Two thumbs down.
Response from MAGIC JOHNMar 24, 2026
Hi Ryan, We’ve already reached out to you via email and will do our best to resolve this issue for you. We truly care about your experience and want to make it right. Thank you for your understanding and patience. Best regards, Magic John Customer Service Team
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Alen T.
Mar 20, 2026
Doesn't work well
Doesn't work well. A lot of bubbles. I have been emailing them and they would not give me a refund. HORRIBLE product, HORRIBLE customer service. Unresponsive. Once they get your money, they won't care. CAN'T STAND THEM. AWFUL AWFUL AWFUL.
Response from MAGIC JOHNMar 24, 2026
Hi Alen, We truly care about your experience and are committed to making it right. We never ignore our customers’ issues. Please contact us directly at [email protected] so we can assist you promptly. Wish you a nice day! Magic John Team
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Alex
Mar 19, 2026
3 screens broke within 30 days due to…
3 screens broke within 30 days due to very minor drop. Maybe 6” The corner cracked and the screen split near throughout. I was told they’re meant to break so the phone screen doesn’t. My iPhone would never have cracked with such a minor fall. They also refused to stand by the warranty.
Response from MAGIC JOHNMar 19, 2026
Hi Alex, We’re sorry to hear about your experience with the screen protectors. Please contact our support team([email protected]) directly with your order information — we will review your case and do our best to resolve this for you fairly under the warranty. Thank you for your understanding and patience. Best regards, Aly Magic John Customer Service Team
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Steed
Mar 13, 2026
Don’t do it!
Ordered 2 charging cables as Christmas presents for my children. By NYE the one stopped charging and then within a week the other stopped working. As they were Christmas presents I ordered them around November time so by the time they had stopped working the warranty was up, even though they had less than 2 weeks use! After a lot of emails, pictures, videos back and forth Magic John finally accepted they weren’t working but as the warranty was up (with less than 2 weeks use), they would not issue a refund but only ONE replacement cable. They left me with no option but to accept this or nothing. 6 weeks passed and the replacement charger was still not received. I chased this up, they hadn’t even dispatched it even though they guaranteed they were treating as a priority. Replacement charger now finally received, but as I have no faith it will last I emailed them to check the warranty starts from date received and not posted, only to be told replacements are not covered by a warranty, yet another blow from dealing with this company!
Response from MAGIC JOHNMar 16, 2026
Dear Customer, Thank you for contacting Magic John! We are writing to confirm that we have received your message. We have forwarded your message to our support team leader. You can also contact [email protected] for further assistance. Thank you! Sincerely, Magic John Customer Service Team
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Consumer
Feb 24, 2026
I sent five emails to cancel my order…
I sent five emails to cancel my order on the same day I placed it. This is the worst customer service I have ever encountered!
Response from MAGIC JOHNMar 3, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration caused. We understand you sent five emails to cancel your order on the same day you placed it, and we deeply regret that we were unable to respond in a timely manner. At that time, our team was on Chinese New Year holiday, which led to a delay in processing your request. This is absolutely not the level of service we want to provide, and we take full responsibility. If you still have any issues with your order, please kindly reach out to us at [email protected]. We will carefully review your case and provide a proper and satisfactory solution for you. Thank you for your patience and understanding. Best regards, Magic John Customer Service Team
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Yannis L.
Feb 22, 2026
Scam and fake
I cut charger and it cut you say it no cut but you are fake
Response from MAGIC JOHNMar 3, 2026
Hi there, We are sorry to hear you are not satisfied with your purchase. We have tried our best to look up your order using the information you provided, but we were unable to find any matching order under your details. To help you properly and solve this issue as soon as possible, please kindly contact us at [email protected] with your order number or purchase proof. We will definitely look into this and assist you accordingly. Thank you. Best regards, Magic John Customer Service Team
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