MagicJackReviews of magicjack.com

DON'T DO IT!! Consider paying more to keep your existing service internationally. Or simply get a new number in the new country you are living in. THIS COMPANY IS NOT TRUSTWORTHY!!! I spent over 3 hours and 4 different phone calls being lead on. The company staff is trained to charge your credit card before giving you the correct information. Each time I would call them I would do my best to ask clear, quality questions and each time I WAS GIVEN WRONG INFORMATION. ALL OF THE STAFF I SPOKE TO do NOT SPEAK ENOUGH ENGLISH TO PROPERLY DO THEIR JOB, lead me astray... AFTER THEY CHARGED MY CREDIT CARD.

MagicJack sound and service are terrible. It's customer service is catastrophic. MagicJack will make you mad and unhappy the whole time until you dump them.

MagicJack stopped ringing. Customer service doesn't want to fix issue and 2nd level support does not contact as promised. Terrible support. My MagicJack phone stopped ringing. I can make outbound calls, but it will not ring. Contacted Magic Jack support and even purchased new device to fix issue but nothing works. Was on hold for Customer Support over 1 hour and tech "hung up" on me because I told them my other MagicJack device at the same location was working properly on the same network. The tech said it was an Internet issue, when I asked how he came to this absurd assumption and I explained that I spent over an hour troubleshooting and I am a network technician. The tech got snippy with me and literally hung up. I called back and had to wait another hour before I was connected to another tech. This second tech was not able to fix issue. I contacted support through CHAT and was on the chat for almost 3 hours and still did not get a resolution. It's obvious that either the device is bad (which I don't believe) because I purchased another new one and got the same result or MagicJack has made changes to my account that forces my incoming calls directly to voicemail. Overall their support is staffed with un-knowledgeable people and their Conciegiere Service for rapid customer support, which is an extra price has a working phone number but the option prompts do not accept your input and it keeps repeat to call back the support number, which is the same number I am calling. Overall, this company should be fined heavily for their in ability to provide the service they promised. I have had problems with them double billing me in the past and was never refunded any money for the double billing. This company is NOT REPUTABLE and they should be fined and or sued for these issues.

I bought Magic Jack for the price, but found that getting customer service is impossible, at best after one hour waiting on a chat you get a rep who doesn't understand english and cannot solve your issues, except write a ticket to a supervisor, who never responds. Easy installation but hard to renew, your voicemail gets their advertisement, and when you hang up, takes 15-30 seconds to get a dial tone. There are better VOIP companies, stay away from this one.