MagicJackReviews of magicjack.com

Magic joke is a company you can't trust at all. I applied for a 1 year subscription and never got to use it. Webchat is hopeless and won't assist. Service worked for 1st month only. They won't refund me the remaining 11 months. Tech support never gets back to you as promised. They created around 30 different trouble tickets for me and never resolved a single one of them. Can I give them negative stars? I forgot to mention that I can't access my online account but I have the option to pay a renew the service.

I should have read the reviews purchasing since it is obvious that this company has a poor track record. The positive reviews are from Magic Jack employees (Customer Service gave themselves 5 Stars on this website in a poorly written, rambling review). Magic Jack double billed me. I tried to contact them but you are on hold for 45 minutes. Then you get someone with poor English skills that says they cannot help you. Finally, I asked my credit card company to stop one of the payments. They could not apparently because Magic Jack refused so I just gave up. Now a year later, I tried to renew, but there is a Hold on my account because I put in to stop a payment (even though the charge never got reversed). Worst customer service. I used the product as a landline, mostly for Faxing, and it worked most of the time satisfactorily, but not every time.

MagicJack is an absolute joke. This company is run by a bunch of scabs. They barely provide a "service". The product doesn't work more than the warranty holds. They do not stand by their product, their tech support is absolutely useless and the billing department hangs up on you when you want to find a solution. This company is a disgrace. It's clear they just want your money and don't give a crap about you after that. A cheap service is never a good service. Run fast and far from these clowns unless you like to flush your money.

If you want plenty of hassle and aggravation this company is for you. Have waited hours for customer chat and for call backs by people that have no idea of the product.Have been disconnected while being switched to different departments and while on hold. Will not stand behind the product. Charges to replace defective unit. Unfortunately, I made a mistake and just renewed-dumb on my part. I'm trying to get a refund, but I'm not holding my breath. Usually poor call quality.

Worst customer service ever. Had to fight with an agent in chat for 3 hours to get to a manager. I renewed my subscription for one year and service hasn't worked for 8 months. They won't refund me. And they stopped me from being able to access my online account and still won't fix it. Waiting for BOB to respond now.

Horrible product, Do not buy..

First off let me start with the HORRIBLE customer service !! Which leads to the second thing.... their app worked good for less than a year till I heard people saying they were trying to reach me and they couldn't get through. Tested it for myself and sure enough I was paying for a service and it wasn't working ... who knows for how long! I contacted their live chat (Rosa) and explained the problem. It's clear she was in no way technically minded and offered many basic things. However not knowing the problem I did all of those and none worked one after the other. She then gave me a speed test to do and while it was running I had to go back to her because of her impatience "haven't heard you for a while". So the last part of the test didn't finish. So she then "assumed" this was why it was not working. I told her my internet is the same as it has been for years and it's only recently that MJ stopped working. I said I'll do the full test again if she gave time for it to complete. Did that and by the time I got back she disconnected. RUDE INADEQUATE STAFF!! Anyway... so I'm still paying for a service that's not working and MJ has staff that can't help.

Awful customer service. Billing department doesnt pick up or call back. It was not listed that my operating system was not compatible with their service and NO ONE will help me with a refund