MagicJackReviews of magicjack.com

Renewed. Got charged twice. Same amount. 2 different days. Tried to get through to MagicJack customer service. Absolutely the worst customer service I've ever experienced. Wasted some money, wasted a LOT of time.

If I could give support minus a star I would. We only use the MagiicApp and it keeps logging itself out. Callers hear, "this number is not in service." We continually log back in. We pay for concierge service which gives you absolutely nothing. This week I literally called three times to have the call center drop my call three times. Once they called back and spoke so quickly I couldn't catch the number they said to call. I tried the text help. That person stayed with me but could not resolve the issue. The line still keeps logging off. We loved them the first few years we had the service but notice that over the years the service and connectivity has gotten worse and worse.

Magic Jack is one of those companies that makes it near impossible to speak to a human being. Their CSR's and Tech Support personal are inadequately trained. They hang up on you just as often as they speak to you and 40 minutes into a call will ask you what it is your calling about. Requests to speak to a supervisor are simply unreturned. Don't spend money here, the service is lacklustre and unusable and NO ONE seems to give a damn. For every one problem they fix they create two more and want you to pay AGAIN to get that problem resolved. Stay clear. Save your sanity. I had been a customer for +/- ten years, but no more. I don't care about the cost to get the hell away from their ignorance and incompetence.

I live in Ohio and he on the west cost , every time I talk to him phone call drops , now it’s worse , can’t have a conversation at all , he’s in denial and thinks is my equipment when his magic jack always drops calls and now it is so bad I don’t even calling no more I just use email he needs to wake up and change that service and stop being so cheap because you get what you pay for magic jack is cheap and magicJack is worthless I am so glad I never purchased it and never well I hope you don’t because it doesn’t work and I’m not even a customer magic jack I just talk to somebody who used it and it sucks sucks and sucks. Sincerely a brother of a brother who is in denial that magic jack just plain sucks!!!

The scamming started after my 5 year contract/term was up. I went to renew online at my magic jack account and was billed twice on my 1 year renewal. They refused to give me the over payment back. This was them using my credit card (unauthorized by me) the following month. That's fraud. I disputed overpayment with Visa and got my money back. Next year's renewal, SCAMMED again. They refused to explain these unauthorized monies on my credit card. They made me go through every department/emails. Took 2 months of them trying to get away with frauding me. They were hoping I would give up and let them keep my money that wasn't owed to magic jack. I disputed with Visa and got my money back. I have the email (with spelling errors "red flag")scam for more money this renewal as they won't let me do it on my magic jack account. They make me pay by email (no receipts. ..just Taking different amounts of money off my visa). I only find out when I get my statement. I have since found out who the company is (outsourcing in the Philippines). I made my complaint today and told them I have evidence (my Visa statements and all the emails from them and myself). If anyone wants help getting their money back, you can message me on Facebook (not allowed to post my email here). My name is Cynthia Edie on facebook, and I will give you the company's name (BPO) that magic jack employs who in turn gets their own employees in call centers who are supposed to be ethical and forbidden from scamming customers ( according to their employee/employer policies). I will give you their contact information that's not public knowledge. Hope I can help you.

The product is good, but customer service is poor. I got a brand new MagicJack Go sent to me did not work due to a defective AC adapter. The company insists that I pay to replace the defective product, even though it was new...

Magicjack customer service is the worst! I have been asking for them to send me a proper receipt every year and every year they don't send me one. Do I really have to call billing and wait forever until I talk to a representative? They promise to send me a replacement receipt by email but I never get one. It takes several times of calling to finally have a solution. Please stop lying to me and wasting my time. I've been a customer for almost 10 years and I don't feel very valued at all.

Absolute garbage. Every call drops & you can’t use it to check bank balances, or push any additional number for additional service, like a doctor’s office. MJ even admits it’s a known problem they can’t do anything about. We’re going back to Vonage.