MagicJackReviews of magicjack.com

I took advantage of a special deal to extend my Magic Jack service for 2 years just before switching Internet Service from Shaw to Telus. My service was not due to expire until a month or so later. Once my ISP was switched over, I found the MagicJack home VOIP device stopped working. Telus support couldn't help and MagicJack tech support would not even look at the problem before I faxed them a notarized statement that my wife had died as she was the one who set up the account initially. Getting that notarized statement would cost me as much as the renewal of my MJ service, so I asked for my money back just for that renewal, being prepared to lose the remaining time on my not yet expired service. All I got from them was "we don't give refunds". Basically, they stole $107 from me and refuse to refund it. I tried to get the charge reversed via the complaints department of my credit card provider (Banner Bank) but they sided with MagicJack after I was unable to fax them documentation which did not exist because everything was done online through MagicJack's website. Evidently this company is not above stealing from their customers, so I would recommend avoiding them. After I got the news from Banner Bank, I searched online for similar experiences and found that others had the same problem with Telus not allowing MagicJack hardware to connect to the internet through them. No one had a solution. I've since donated my collection of cordless land line phones and rely on my cell phone service from Telus as my only phone. So I guess this review reflects badly on Banner Bank credit card service and Telus internet as well.

MagicJack >>> These are charlatans. Since I bought this useless piece of crap (in Canada it is almost 50 dollars) I had to purchase two ten-dollars credits to make long distance calls. Each time they added another 4 dollars as "service charge". So the price of calls is a lot higher (40%) than the advertised price. More importantly, in total I have been able to make less than 3 minutes of useful calls. There are multiple problems: 1) Half the time the number you dial sends you to a wrong country and wrong number. 2) Sound quality even in the wrong country is awful. 3) In the last 12 tries, every time I call the voice from the other side kept on repeating. For example the other side says "Hi how are you?" then you keep on hearing "Hi how are you?""Hi how are you?""Hi how are you?""Hi how are you?" This repeats till you have to hang up and many minutes are deducted from your purchased credit. 4) They have 0 tech support and customer service. Try calling them. It gets disconnected or recorded message tells you to send them an email or worse, it says that "they are too busy, call later" and hangs up on you. It is a complete waste of money. DO NOT BUY IT. They are dishonest, have absolutely no support or customer service. You might as well burn your money and be less frustrated. Their business model is stealing little money from a lot of people everyday. They think nobody can afford to take them to court over a few dollars. That is how they have stayed in business so long. UPDATE: I send them an email explaining the problem with repeating voices in very clear details. Two days later I got a generic answer back asking me to explain the problem! This is a dishonest tactic to divert the responsibility and action by asking the victim for the next step, instead of taking any action or solving the problem, That email had nothing to do with my problem and was probably written by some crook just to bounce back a complaint. It will be emailed to anyone who had a problem, just to say they are doing something while not providing a solution. I could not possibly be the only one with this experience, they must have heard this complaint hundreds or thousands of times before. I WILL NEVER PAY THESE CHARLATANS A PENNY ANY MORE OR RENEW, AND REGRET WASTING 70 DOLLARS ON A USELESS JUNK. I am sorry I have to give them 1 star. There is no option for ZERO star.

My experience with magicjack was unfortunately now good at all. I had to convert my Canadian number to an American and, which was not a problem. But getting the calls transferred became an issue and NO ONE from their customer device tech team could not resolve the issue. I had many phone calls with them regarding my issue, many escalation to the manager and NO ONE ever called me back to get my issue resolved. And of course I could not get a refund even though I didn’t not use the service at all (since I was not able to). No empathy from anyone on their team and just terrible customer service overall. I would not recommend them to anyone.

Service wasn't terrible. However, we canceled over 2 years ago and they keep taking money from us yearly. We have tried everything. All we can do is dispute with our financial institution. Tomorrow will be the second time I have to file a dispute. Ridiculous!

Do yourself a favor and run! Years ago I had a magic jack and it was great. My parents recently moved out of state to live with my sister after my Dad had a stroke. I wanted to be able to talk to them and have them call me (as my sister has no phone in the house) so I immediately thought Magic Jack. What a big mistake. I ordered the device and paid for the one year subscription. The device was missing upon delivery. Somehow in the shipping process, the box got torn open and the device and everything else with it went missing. The post office, instead of returning the empty box to Magic jack, proceeded to deliver the empty box in a plastic bag offering an apology. When I called Magic jack they dutifully read me a section in their contract that says the buyer is responsible, not Magic Jack if the unit is not delivered or damaged during delivery. Isn’t that wonderful! We tried to find out if the package was insured, but in the multiple phone calls we made, no one would answer our question. I guess after reading all the reviews, this may have been a blessing in disguise. According to those that did receive their device, service was poor and Magic jack put them on auto payment and these folks are having one heck of a time getting it cancelled.

1 Month ago I renewed my service, magic jack took my money and still disabled my phone and has been spamming me for 7 weeks to renew my service. I paid in FULL again for the 2nd time two weeks ago and they still have my phone disabled and they are still spamming me about my need to renew. So now I've Paid 2x to renew, and the phone is still disabled by magic jack, spent 35 minutes on my cellphone calling them (disabled house phone doesnt even allow me to call them) and they will escalate the POSSIBILITY of refunding my over payment as they don't issue refunds?!?!?! Oh yeah, they also insist on charging me an extra $10dollars to keep my number. This fee isnt listed on the renewal web page that we are forced to use in order to renew the service. I paid to renew twice, MAgicJack disabled the phone and in order to fix their error, I need to phone them. Company is horrible to get a hold of, has awful or non-existent service and charges annual fees that they make up as they go.

They messed up my phone by connecting my device wrong. Now I can't get the phone number back

I used to love having a magic jack. As long as you have no problems the service works fine. I bought a second one for an elderly couple who needed a land line. Just as it arrived the husband was setting it up but then he died. I could not access the account because I didn't have his passcode. THEY ASKED ME FOR HIS DEATH CERTIFICATE WHICH I VERY awkwardly PROVIDED (WHY DID I DO THAT???). Then the company refused to answer any emails. After I provided the death certificate. I'm not sure who I am morte upset with the company or myself. Buyer BEWARE