MagicJackReviews of magicjack.com

Terrible - stay clear of this one. Poor customer serice, customer support non existent, outsourced. Not worth the price

We use it for a back up for home/outages, etc. Have had it for years. My husband tried to renew our service yesterday & it took 1.5 HOURS. They could not match phone numbers, pin or password numbers, couldn't match addresses. NOTHING HAD CHANGED. IT was insanity & total ineptness. What should have taken 5 minutes. & we had to change the phone number. IF this was a business, it could have hurt them tremendously. Would suggest a new company come forth as competition that is professional & knows what they are doing. We also tried on line & it did not work to renew it.

The worst. Can't even renew my credit card to pay the yearly fee weather it's online or by phone. It was a big mistake trusting them with my business number. Waisted too much time on this and I'm just giving up with Magicjack. Just going to let the subscription run out and just use my cell phone. Their tech support and billing department are useless and rather dumb.

MagicJack DOES NOT offer Customer Service. It has been 6 days with ZERO support.

I am having a problem with Magic Jack. There is no way to contact a human being. Email responses are bots. Phone calls are bots, no way to talk to a person, and the system disconnects you.

I have had MJ for 30 years. So I had a company insist they needed to send me a text message to verify my number, but no text message came through, but the next day their was a message in the app from MJ that said . after analyzing my text message use my text message feature has been 'unblocked ' so I was wondering why it had been blocked to begin with. and i noticed on my other MJ number phone calls back when I used the number a lot seemed to be limited to 30 or 45 seconds each and then the call would disconnect, so I am guessing MJ guys were doing just that. so phone service with a side of dirt bag ? You know I was using the *** NUMBER as a contact number for me as a VOLUNTEER animal rescuer and only scumbags or Verizon which is the same thing would mess with rescuers who are trying to help people like YOU. So they have become a trash company with little to no customer service. they even abandoned their social media. their only good as a cheap VOIP service. Don't sign up for 911 services or they will try to charge you extra and say the charges are actually from your states 911 services. how ever after their latest round of scumbag tricks I would not believe them.

Email I wanted to send to MagicJack but cant find any other addresses other than the ones that didnt help me at all. Formal Complaint – Loss of Longstanding Canadian Phone Number I am writing to formally express my disappointment and frustration regarding the loss of my Canadian phone number ending in 6249, which I had maintained for approximately 40 years. 10 years ago or more, I transferred this number to MagicJack and recently I enrolled in auto-renew specifically to ensure continuity of service. At no point was it clearly communicated to me that my auto-renewal applied only to the service plan and did not protect or preserve my Canadian phone number. Had this been made explicit, I would have taken immediate steps to secure the number elsewhere. This phone number was not only long-standing but deeply tied to my personal and family life, and it was an essential way for people to reach me, especially while traveling. Losing it without warning or meaningful support has been extremely upsetting. What has compounded this situation is the lack of assistance or empathy I received when I contacted support. I was essentially told to check the system myself, with no proactive help, explanation, or attempt to explore whether the number could be recovered. For a customer of several years, this was very disappointing. While I understand that number recovery may no longer be possible, I believe MagicJack has a responsibility to: - Clearly disclose number retention policies, especially for legacy numbers - Provide explicit warnings before numbers are released (I had recd an email stating that it was due but this is a usual event and MJ normally sends a reminder. I had gone into my account at that exact time and that is when I only saw my subscription to MJ was due but not the Canadian number which I have to pay for. It was then that I added the auto-pay - Offer better customer support when a long-held number is at risk or lost I hope this feedback is taken seriously and used to improve communication and customer care so that others do not experience a similar loss. Sincerely, BC Long-time MagicJack customer

i have been with magic jack since 2014 ,, i renewd it every year on time , this year my bill was do on jan 5th so i tryed to renew it and gave me a error,, There was an error processing your order. and i called magic jack customer service they could not fix it , they have to escalate the problem i think iam done with magic jack