MageworxMageworx is an experienced and creative Magento extensions & Shopify apps developer, eCommerce solutions and services provider. Being Magento partner, Mageworx cooperates with 50K+ successful Magento & Shopify store owners worldwide.
Mageworx (mageworx.com) has 281 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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Becky D.
Very quick and helpful support from Artur at Mageworx.
Response from MageworxFeb 6, 2024
Hi Becky, We're delighted to hear about your positive experience with Artur! 🌟 Your feedback is greatly appreciated! 🙏
Aleksandar
Very helpful
Response from MageworxJan 24, 2024
Hi, Thank you for your feedback! We're delighted to know you found our service helpful. If there's anything else we can assist you with, please don't hesitate to reach out.
Angelika D.
Very good and fast support. We needed a new feature for a plugin we bought. After buying the additional hours we received the new files next day - and all worked. Great
Response from MageworxJan 24, 2024
Hi Angelika, We're so glad to hear you had a positive experience with our support team! Thank you for trusting us with your needs and for your kind words. If there's anything more we can do for you, just let us know.
Hans de W.
Very happy with their solutions. Quick reply when i needed support.
Response from MageworxJan 24, 2024
Hi Hans, Thank you for your review! We're thrilled to know you're satisfied with our solutions and support speed. Your happiness is our top priority. If you need further assistance, we're just a message away!
Tony G.
The support we have received from Katherine Volchock has been and continues to be outstanding in the speed of the communication and advice and guidance for the Product Options Module for Magento 2 where we face some difficulties.
Response from MageworxDec 11, 2023
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Katherine and the support provided. Your feedback is invaluable to us and we're always here to help with any challenges you face.
Martin Widmer, Z.
Update 05.12.2023: the company has reached out to us and we were able to achieve an adequate solution. It seems the problem mainly arose from the person communication with us not having an overview over the issue. Thanks to good communcation now I am able to add 2 more stars. I hope that we can work together on this level in the future. Best regards, Martin Original review: In my company we bought a Magento 2 component from this company. We had problems with the component. We tracked the problem to a bug in the component and we reported it to Mageworx. Our bug report was not welcome. We had to insist that it was a bug and then the developers at Mageworx recognized the bug and provided a fix. The fix introduced a new bug which we also analyzed and tracked down, documented and again reported to Mageworx. Again the response was not welcoming. The development team recognized also the 2nd bug and provided a 2nd fix which finally did the job as a final solution. We spent many hours tracking down these two bugs and even providing the correct solution for them. But the company did not compensate us in any way, instead they asked us for a "favor", that is to write a review here. So that is the review that they asked for. We are using the Mageworx components with mixed feelings. It works well but the behavior of the company appears at least questionable and definitely not what you expect when you buy software from a professional company. Best regards, Martin
Response from MageworxDec 5, 2023
Dear Martin, First and foremost, I want to express my sincerest apologies for the experience you had with our company and our Magento 2 component. At Mageworx, we value honesty and transparency, which is why we encourage all our customers to share their true experiences, whether positive or negative. Your feedback is not only welcome but essential in helping us understand where we need to improve. After reviewing the email correspondence regarding your ticket, it’s clear to me that our response and handling of the situation did not align with the high standards of support and professionalism that Mageworx strives to uphold. I have personally addressed this with our team to ensure we learn from this and prevent similar occurrences in the future. To express our gratitude for your valuable input and effort in identifying and reporting these issues, I have sent you a special offer via email. Please refer to the email for more information and instructions on how to avail this offer. Additionally, if you have any future questions or concerns, please feel free to contact me directly. The contact details have been provided in the email I sent you. Rest assured, your satisfaction and trust in our products and services are of utmost importance to us, and we are committed to using your feedback to enhance our processes and customer experience. Thank you for your honesty and for giving us the opportunity to make this right. Best regards, Vitali CEO, Mageworx
Simon D.
Quickly and efficiently created a custom extension to add features to Gift Cards extension we needed. Great, quick communication, we are very happy with result.
Response from MageworxNov 30, 2023
Hello, Thank you so much for your kind review! We're delighted to hear that you're pleased with the custom extension we created for the Gift Cards extension. Fast and effective communication is a priority for us, and it's wonderful to know we've met your expectations. If you need anything else or have more ideas, we're just a message away. Your satisfaction and happiness with our work are what we strive for! Warm regards, Mageworx
Wim De N.
As always, the support team of MageWorx helped us promptly with explaining their updates (and new features) in detail.
Response from MageworxNov 30, 2023
Hello, Thank you for sharing your experience with us! We're thrilled to hear that our support team was able to assist you promptly and provide detailed explanations about our updates and new features. At Mageworx, we always strive to offer outstanding support, and it's wonderful to know we're on the right track. If you have any more questions or need further assistance, we're always here to help! Best regards, The Mageworx Team
