MageworxReviews of mageworx.com

Response from MageworxNov 7, 2025

Hi Gregor, We’re truly sorry for the trouble you experienced while trying to reach us. 🙏 The contact form you mentioned is part of the Tawk.to live chat system that handles messages when the chat is offline. Its email validation is managed on their side, and we don’t have control over how it checks specific email formats. It seems this issue affected only your particular email address, as we haven’t been able to reproduce it with others. We really appreciate that you later reached out successfully using an alternative email that allowed us to assist you directly. Thank you for your patience and understanding. The Mageworx Team

Response from MageworxJun 3, 2024

Dear Gregor, Thank you for your feedback. We apologize for any confusion or inconvenience you experienced. It appears there may have been a misunderstanding regarding your issue. We use a third-party service for the online chat on our website, and we do not control the email validation process directly. We have thoroughly checked the chat functionality on our site, and it seems to be working correctly. However, the chat service does validate the entered emails and might display an error if the email is invalid, as shown in the screenshot: https://t.ly/ovscF If we correctly identified your ticket in our support system, our team provided timely assistance to address your concerns. However, if you need further help or if your issue wasn't resolved to your satisfaction, we would be happy to assist you. Please feel free to reach out to us directly, and we will do our best to resolve any issues promptly. Best regards, Vitali