MagellansReviews of magellans.com

What a joke. I ordered my normal size boot. Bought two pairs in different colors. They are just a little short so I want to do an even exchange. What a fiasco! The first person I could barely understand and she was no help in getting my problem resolved. I asked for a supervisor. I was told, “she’ll say the same thing.” Well, that infuriates me. I told her I didn’t care what she said to put me through to a supervisor. Summary: it will take 4 to 6 weeks to get my refund. I already paid $21.99 for shipping plus some unknown fee of $1.99. She did offer after some debate to refund it but now I have to pay $12.99 to return the items to get an exchange which is not available. I have to place a whole new order and wait for their slow shipping again. What a waste of 30 minutes of my life. I told her I was just going to send everything back and never do business with them again. I miss Travel Smith. Buyer beware of these crazy wait times and shipping fee fees back-and-forth. Customer “no service”: 100%

To add to all the bad reviews, I remember when Travelsmith was my go to for travel needs, both clothing, accessories and luggage. I have gifted my husband several pairs of the Travelsmith pants as well as sport coats with multiple zipped pockets to discourage pickpockets. Magellan does not carry these any longer. When I found the closest pair of pants, I ordered in the same size as 2 other pants from other retailers. They were way too big, more than 2 inches in the waist. Magellan charges $12.99 for return postage, so I used their label and packaging and delivered to USPS, as instructed. They went no where beyond the regional collection where the message with tracking is "waiting for agent pickup". USPS says Magellan can file a claim, as the purchaser of the postage. I have gotten no response. Clearly this is a message- NEVER DO BUSINESS WITH MAGELLAN AGAIN!

I got a gift certificate to Magellan's. I tried to use it online, but there is nowhere to enter gift cards/certificates. (Which is insane....) So I submitted a ticket online to ask how I'm supposed to use it- no answer. (There's no actual email address to send to, so you just rely on some ticketing service on their website to deliver that message.) I called them to place an order, and before we even got started, I asked the rep if they could accept a gift certificate and she said yes. So we went through thirty minutes of me telling this person my billing address, shipping address, email, phones- and all the joys of doing that with someone overseas and repeating numbers and letters back a million times. We get to the end, and I have to give my credit card info because what I'm ordering costs 4 dollars more than the gift card- and at the end of the entire debacle, she says they can't redeem gift cards. So this is just ... this is a scam. And now they have my credit card information, too. Cool cool cool.

Beware! I returned a jacket unworn in perfect condition because I didn't like the size and cut and was ripped off almost $20 for the return.

My experience was horrible. I was given a Magellan's gift card to purchase some travel luggage. I tried 6 times to place an order and NO ONE could take my order. I was passed off to a Level 2 Customer Service and after waiting for 10 minutes (each time) I was hung up on. Honestly, the worst customer service I have ever dealt with. I would NEVER recommend this company!

This is my second recent experience with Magellans. The first time, about a month ago, I ordered a raincoat size small, and it fit like a large, and had to go back. This time, my first writing a review here for this company, I ordered 2 coordinating items (skirt and top). The day before I was supposed to receive my delivery, about 3 weeks before traveling which should have been enough time, I was informed that the skirt was backordered. I called customer service, only to learn that the skirt was due to arrive in 2 months! This info should have been available during the ordering process, especially for a company specializing in travel items, and who charges $16 for shipping of any item! I definitely would not have ordered either item, since they were to be worn together, and will not give this company a third chance. I am done.

I ordered two sleep masks. Now have 8 emails about it. First they didn't have the color I ordered. Then they shipped only one mask, increased the shipping cost and claim I only ordered one mask. I have THEIR order confirmation showing 2 masks. I'm fed up. I won't order from Magellan's again.

I have two reasons for giving Magellan's a poor review: (1) I received several hundred dollars in gift certificates for Magellan's. But I find out that one cannot pay with a gift certificate on the web, you have to call Customer Service, and they have to escalate the call to their Level 2 support to take the order over the phone. If no one is available right away, they take your information and call you back. Unbelievable that a web service would work like this in 2025. I had to do the same process 7 months ago and they told me they were working on getting it to work on the web, but nothing happened. (2) Their selection is VERY limited. If you received a gift card for them from someone, as I did, it can be very hard to buy anything worthwhile from them that you don't already have. (2)