MagellansReviews of magellans.com

I ordered a rain poncho. The fabric was so loud that I could not wear the item. They charged me $13.98 for the original shipping. When I wanted to return the item, I followed all their instructions, but found they charged me another $13.98! They failed to note that i would be charged the additional $13.98. My refund was reduced by a total of $27.96 and I don't still don't have a wearable item. I told them their customer service was terrible and I would make sure to tell everyone I could that I thought their policies are terrible! This is not the same company I dealt with in the past. So disappointed

Horrible customer service. Company was bought out and not the same. Returns are impossible, and they charge both to and from shipping if you return, which takes forever. Do not order!!

Excessive added on costs to merchandise purchase price! I was ready to buy a $59 dress until I noticed fees for shipping, handling, and tax; the total came to $80.98. I am not paying an extra $21.98 for a $59 dress!

My item was on backorder--three months from the order date. I was not informed of this when I placed the order, nor did the email confirmation mention it. Had to follow the tracking number to find out. Attempting to cancel took nearly 30 minutes. The website couldn't locate the order (despite my providing the number) and I had to go through umpteen layers of phone menu before reaching a live agent. Then came the icing on cake: instead of just cancelling as I'd asked, he tried to talk me out of it!

I purchased several items from Magellan for an upcoming trip several of which I need to return. Their ordering process was awful, you cannot easily track and manage orders. The website has little to no function and I needed to make several calls to customer care. The people there we less than helpful. For the 3 items I need to return, each with a price or $12.95, I need to pay 13.95 to return them after paying to ship them to me. This is insane. I will never buy anything from them again.

Received a $100 gift certificate as a Christmas gift. Tried to order yesterday via website. No ability to enter gift cert info. Called customer service. Transferred over & over to offshore call center reps. I sent email to their contact information describing my scenario, was told to select 2 for "place an order" for a gift cert purchase. Tried today. Once again, same situation until they finally told me they would transfer me to main office in MA for the gift cert purchase (ridiculous). Instead, I was disconnected. Really awful customer service experience and I'm not sure I'll be able to use this $100 that was a gift to me.

Instead of honoring my request to exchange two items identified on the return label (that Customer Service had advised me is the appropriate process), the full amount of the order of five items was refunded to PayPal, my original form of payment. However, the tax was not refunded. Unfortunately, I was not informed of the decision to refund the entire order and ignore my requested exchanges until I called to ask when I could expect to receive the two items. Also, the quality of the clothing is poor. As someone else noted, she will never order from Magellan's again because of the high mailing costs. I'm another such former customer. BBB

Worst. Company. Ever. Business ethics don’t exist. They will steal your money. I returned an item beginning of October 2025. I was sent an email saying they were processing my return. I called and emailed several times. Three months later and they still have my $145. This company is criminal and should be shut down. Immediately.