MagellansReviews of magellans.com

What a terrible company. They have just kept my money (extraordinary amount of postage) and not sent the ordered items.

This is company used to be very good. Now they are a scam. After trying to place an order online a notice popped saying they couldn’t process it and call customer service. Customer service placed the order for camisoles and tried to tell me the “ state mandated shipping” on a $50.00 order was $45.00. I immediately wanted to speak to a supervisor and cancel the order. They tried to sell me a VIP account. Really! Beware and do not order from this website.

Don't do business with them! I ordered $200 in merchandise 10-21-21. Got a confirming email, which said that a shipping notification would be sent. Shipping notification was never sent. Magellan's claimed the merchandise was delivered 12-14-21, almost two months after it was ordered. The merchandise was never delivered or received. I am in the process of removing the charge from my VISA bill. I will not order from them again.

Magellan's used to be a fantastic, reliable travel supplies store. (I shopped with them for >30 years.) Now they are completely untrustworthy: they take your money -- including additional shipping costs for a "rush" shipment -- but then don't ship the items. Their customer service personnel (based outside of the USA) lie - they say that the item is being sent "that day" and also claim you cannot cancel the order. Then the website goes inactive. I am currently pursuing a claim through the Better Business Bureau.

Okay Oh I guess I rated this company already! Anyway the reason for the 4 Stars, there was a recurring 14.95 charge for the last few months. (yes I need to check my credit card more often) Called the number on the charge and they reversed all the charges. Apparently it was for some VIP club that I don't recall signing up for. The reason it's not 5 stars is the toll free 888 numbers on the contact section of the website don't work!

They have started a new shipping policy which saves them, but not the consumer, money. they send it FedEx part of the way and then hand it over to the local post office. If it gets lost, which it frequently does, they are off the hook unless the consumer has the fortitude of a gladiator and is willing to take on the local post office! I contacted them about a lost order and they basically said that it was my problem and to take it up with the post office. I will never do business with them again! Beware, paying for the merchandise is no longer enough, now you have to sort out delivery problems too!!! It all falls on the consumer with these guys! BTW, attempts at communication with them have just been the run around. Nobody knows anything for sure.