MAD KANDIWelcome to our new Trustpilot account!We create custom festival jewelry you won't find anywhere else. Each piece is carefully handcrafted and made just for you. Turn heads and make friends!
MAD KANDI (madkandi.com) has 84 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jason F.
Customer service was very quick to reply and sorted out my issue. Chain had come off of the item and I needed it replaced, they helped out with setting up a replacement order right away and were fantastic!
melissa
They messed my order up and took too long to rectify the problem.
Response from MAD KANDIMay 26, 2024
Dear Melissa, We sincerely apologize in the delay in resolving the issue. We are a small company and have been a little behind on orders. No fret though, we have expanded our team to help us with more prompt customer service. Please contact us at [email protected] and we can make it right and hopefully gain you back as a customer! Thank you!
Steven D.
They messed up with my order: 1. One of the squirtle leg (left side) has yellow rhinestone when it suppose to be blue. 2. The pendant bail is suppose to be cubic zirconia, but you guys used white rhinestone instead 3. Lastly, the shades, on the right side, there is suppose to be 2 row of white rhinestones instead of 3 I contact them immediately after receiving the product via phone call and emails (twice) for an exchange or a return and still haven’t heard back from them.
Response from MAD KANDIMay 26, 2024
We have contacted you via email. We are very sorry for the delayed response :(
Will B.
2nd order for rave gear/got a Gengar pendant+minispoon/lasted ~1yr b4 wear n tear broke the spoon part off (nothing lasts 4ever :) & ordered/jus recieved dual dragon "flat metal shape" design (instead of the 3-D shiny"pops-out" pendant). Completely satisfied with both orders, the flat design is better for more use due to wear and tear whereas the Genar pendant one was more showy, but a little more delicate, very, very, very useful and appreciated.
customer
Quality sucks for price
Response from MAD KANDIMay 26, 2024
Hello Nick! Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your order and the delay in resolving the issue. This is not the level of service we aim to provide, and we are genuinely sorry for any frustration caused. We would like to make things right. Please contact our customer service team at [email protected] so we can discuss how to address this situation to your satisfaction. We appreciate your understanding and look forward to the opportunity to serve you better in the future 💚
Add
Items break immediately and customer service will ignore you calls, voicemails, MULTIPLE emails over the course of several months, and texts. Do not suggest giving this company a dime of your money or time.
Response from MAD KANDIMay 26, 2024
Hello! We're sorry for the issues with your order and the delay in fixing them. This is not our standard, and we apologize for the frustration. Please contact our customer service at [email protected] so we can make this right. Thank you for your understanding.
Stephen
Never got my order. Reached out multiple times through various channels for updates and no response.
Response from MAD KANDIMay 26, 2024
Hello, the order was sent to the wrong address provided. Sorry for the delayed reply and hope this message reaches you! We would be happy to fix this issue and resend you a new one. We have emailed you from [email protected]
ramiro M.
I paid for 2 day shipping as advertized when i bought the product it did not get here after 2 days of saying it was shipped. Why offer it at all? Should really specify on the website how long it really takes. I have emailed about this twice and have gotten to response so i got no other option than to review.
