Monica
BE AWARE !!
Very disappointing experience. I was shown and recommended GHK-Cu ONLY! during the intake process, but ended up receiving a completely different triple peptide combination (based on their own test results I wasn’t a good candidate for it) After multiple emails, they admitted their checkout process was confusing, yet still refused to replace, exchange, or help in any way. I felt completely misled and dismissed as a customer. Please be extremely careful before ordering from this company.
Response from Madison MedsMay 7, 2026
We’re sorry to hear you were disappointed with your experience. After a full review of your order, we confirmed that the medication dispensed matched the product selected during checkout. The screenshot later provided referenced a different intake flow and was not tied to the completed order. At no point was the incorrect medication sent. All prescriptions are reviewed by a licensed clinician and compounded specifically for the individual patient based on the order submitted. Because compounded medications are custom-made and non-returnable, we are unable to offer returns or exchanges once dispensed. We do take patient feedback seriously, but we also want to clarify for future patients that the intake and checkout process accurately reflects the medication selected prior to payment submission. Patient safety, prescription accuracy, and transparency remain top priorities for our team.