MadeofroseReviews of madeofrose.com

Response from MadeofroseFeb 27, 2026

Hi David, thank you for bringing this to our attention. We’re sorry to hear there’s confusion regarding your delivery. According to our records and the carrier’s tracking information, your order was successfully delivered already. Sometimes carriers leave packages in 'hidden' spots or with a neighbor to ensure safety. We have sent a copy of the delivery confirmation/photo to your email. Please reach out to us at [email protected] so we can help you coordinate with the carrier to locate the package!

Response from MadeofroseFeb 23, 2026

Hello, Thank you for reaching out, and I sincerely apologize for the frustration regarding your delivery timeline. I understand how disappointing it is when expectations for a premium service aren't met, especially for time-sensitive orders. I would like to clarify the difference between the two services you purchased to help explain the timeline: Priority Rush Processing: This fee covers the acceleration of our internal handling - essentially "skipping the line" to get your order produced and packed faster. It does not apply to the time the package spends in transit with the carrier. Regarding your specific order, our records show that it has actually already been delivered. Please check your porch, mailroom, or with a neighbor to ensure it hasn't been misplaced. If you are unable to locate the package, or if you have further questions about the breakdown of these charges, please let me know.

Response from MadeofroseFeb 18, 2026

Hello, We appreciate you reaching out, though we are sorry to hear your gift didn't arrive in time for Valentine's Day. We strive for transparency regarding delivery expectations, and we’d like to provide some clarity on your order: Shipping Windows: As noted in our Shipping Policy, our delivery timelines include both processing and transit time. Orders placed on February 11th fall within a high-volume period, and our policy clearly states the estimated days required for delivery, which unfortunately exceeded the 3-day window before the holiday. Customer Support: We apologize for the delay in responding to your emails. We are currently working through a high volume of inquiries and aim to get back to every customer in the order messages are received. Order Status: Your Rose Bear is currently in transit. We recommend checking the tracking page on our website for the most up-to-date information on its arrival. We understand the disappointment of a missed holiday. If you have further questions, please contact us include your order number in a follow-up to so we can prioritize your case. Best regards

Response from MadeofroseFeb 12, 2026

Dear Tony, Thank you for reaching out. According to our latest tracking information, your order has been marked as delivered. We sincerely apologize for any confusion caused by the previous delivery attempts or the tracking updates you received. If you have checked your delivery location and still cannot find the package, please contact our support team directly via email. Our team will be happy to investigate this further and provide the necessary documentation to resolve this issue for you. Best regard

Response from MadeofroseJan 16, 2026

Hi, thank you for sharing your feedback. After reviewing your order, we can confirm that it has been marked as delivered. We always strive to get orders to our customers as quickly as possible and appreciate your patience during the shipping process. Thank you!