Made In CookwareReviews of madeincookware.com

Purchased three stainless steel items online. All three items came with noticeable scratches. Customer service said they could not guarantee that replacements would be scratch free—for a premium brand this is ridiculous. A $200 pan should not have scratches. In the end they offered a 10% discount. What a slap in the face. Stick with a premium brand that WILL guarantee their products do not come blemished. Products also came very late.

Ordered a pan on June 27th, haven't received it. First shipping number they gave me was broken, sent an email inquiry and on July 5th they apologized and sent me a new shipping number that worked. With no updates on this shipping number (just generic "in-transit" with no specifics) for their quoted 14 max business days from order, I emailed them again on July 18th. On the 25th of July they sent me a NEW shipping number that was activated on the 20th of July. Still generically "in-transit" with no detailed updates. Still haven't received my pan. We're moving in September so now I'm worried that we won't be at this address anymore if/when it finally comes...

TLDR; Overpriced Dutch Oven was defective/clings to food like nobody's business after minor use, filed a warranty claim and got nothing after weeks. AVOID Made In. Ordered a Red Dutch Oven from these guys after getting hit with a barrage of sponsored ads from YouTubers I like! The Enameled Cast Iron looked good and certainly wasn't on the cheap side at $200+ after tax. The first time I pre-heated the dutch oven, oiled it, and attempted to sear a room temp chuck, it stuck to the pan and removing it tore meat fibers off in chunks. Weird, but I figured it wasn't a huge issue, maybe I'd misused. After 3 gentle-to-normal cooking sessions (2 stews and 1 braise)- the Dutch Oven has developed hairline cracks and fissures in the enamel and it's extremely difficult to get any food that gets stuck off, even after multiple soaks in warm soapy water. I filed a warranty claim and they haven't gotten back to me in weeks. You can see by the other reviews that this was meant to be a firecracker of a company, perhaps profitable at first, but short-lived and unsustainable.

I’ve ordered more than a month ago. The order states it ships in 3-7 business days. After a month I reached out a few times to enquire about my order status. I’ve used the terrible bot they have, sent emails and now seem to have to use my credit card company for a charge back as it’s been total radio silence. So, in short, their delivery timelines are mere fiction, they have no customer service, as in no one present or no number to speak to someone, so I can truly see why their review is as low as it is. Alas, it appears using my credit card for a refund is my only course of action. Pure internet hype of a company

In December 2022 I ordered and received a non-stick saute pan. I was very impressed with the quality so I ordered a 7 piece non-stick set. It has been more than 2 months with no delivery. I only get excuses and projected fulfillment dates. The company has removed all phone numbers from their website. Chat with a robot or email is the only way to interact with the company. Customer service is nonexistent. From what I can tell this is a very poorly run company with a very nice quality product.

Carbon steel fry pan turned rusty. Wish the company would have said that is could happen because i would have bought a different pan. Only used it a couple of times n now it is out of warranty? Not standing behind their products so never buying from made in again

I ordered a set of pots and pans, and added a roasting pan. The roasting pan came rusty. I called, was told to send it back for a refund. I sent it back, and never received a refund. What I received was lots of excuses, i.e., time frame too late, my email address had changed since ordering because Verizon no longer did email, so my gmail.com email was deemed unsafe, so no refund via a gift card, even though it was promised to me. Customer service was rude and quite snarky, I would say almost bullying me.

I purchased the complete set from Amazon. It included a non stick pan. After the first use cooking bacon, The pan was burnt and un cleanable. I followed instructions for cleaning including the vinegar and baking soda solution. In the end , nothing seemed to work. I contacted customer service, explained the situation. They agreed to send me a replacement pan. I asked the representative ( Abigale ) what to do with the old pan. She said discard it or donate it. So, I discarded it. Fast forward 2 weeks, no replacement. I called them up and inquired about the replacement. They told me they would not replace it and I would have to go through Amazon. At this point, I cannot return it because I have no item to return since I followed through on customer service suggestion of just getting rid of the bad pan. So, needless to say. DO NOT buy made in if you think you will get satisfactory customer service. They will misleads you and do anything to avoid honoring a warranty. I am now out a pan and no replacement. I refuse to give them a dime.