Dylan
Support is awful recently
I recently had a very disappointing experience with MadCityServers. My server went offline unexpectedly, and when I tried to connect via SSH, it was completely unresponsive. Hoping to troubleshoot through their panel, I found that it took forever to load and eventually led to an error page. I submitted a support ticket on October 23rd, and as of October 27th, I have yet to receive a response. At this point, I’m genuinely concerned about the status of my data. Given the slow response time and lack of communication, I wouldn’t recommend MadCityServers to anyone looking for reliable service and support. This experience has been nerve-wracking, and I would caution others against trusting their business with a provider that leaves clients hanging like this. UPDATE BE AWARE: They closed my ticket without any response be aware of this SCAM.