Madam SewReviews of madamsew.com

I believed that this foot I purchased would fit my Janome 6700P. Which has wider foot. I still can use it on my portable machine.

Outstanding product!

The board was packed nicely. I wasn't expecting it to be as big as it was!

I love the service and materials come quickly and free gifts are super useful.

I love Madamesew products they make my sewing experiences so much better. I could function without the many tools I have gotten from them.

not the business it used to be. a previous happy customer. I ordered a few items and tracked the package (porch pirates). Saw that it was sitting and sitting up in Portland. tried to contact them. sent screen shots then reply was a blahblah answer over and over. Wasn't until I placed a purchase dispute that a manager got involved,. said yes there was a problem and was resending it through Amazon. That was a problem. Then sent it out another way and the manager tracked it and made sure it got to me. I notified the credit card company to remove the dispute. wasn't going to be paying for products not received. I understand there are problems that arise with shipping. But for me to find telephone numbers for all carriers involved and report the information to the company and nothing was done is no customer service. Unfortunately there are no more sewing stores close by so I rely on on line stores. don't know at this point if I will purchase from them anymore. just received a letter from credit card company with Madam Sew manager reply, It states that they reordered and got it to me but it was not in a timely manner. Purchase was made in August and wasn't until later in September action was taken. buyer be ware.

I was trying to order their large square quilt templates which they showed advertised in their 75% off sale for 8.99. However, they kept coming up at full price. I contacted customer service and they said only the small square quilt templates were on sale. Clearly in the ad it said 2 choices available and even showed both sizes in their graphics. Customer Service would not honor their advertised price for the large templates. I have a screenshot of what I wanted to order that confirms this. Needless to say, I will not trust this site in the future. Definitely bait and switch, deceptive advertising and misleading.

I ordered an assortment of their "most popular products" for $99. "Special offer" from an internet ad. Three of items weren't in the package, and when I checked their website, I saw that all three were out of stock. They haven't communicated with me about when (or if) I will receive the missing products. It feels very bait-and-switch