Madame BridalReviews of madamebridal.com

I was worried at first due to the dress I ordered didn’t even have the size on the Mac Duggal website that I ordered from Madame Bridal. Some how some way the dress and size I ordered was sent to them by the manufacturer and then it arrived within the 10 days from the day if first ordered it. The dress is very beautiful, quality is amazing - I got lucky regarding it fitting because if it didn’t it was not returnable or exchangeable as their terms say so online and you MUST agree to them before ordering, hence the main reason I originally wanted to order from Mac Duggal in case I needed to exchange. The dresses are what Madame Bridal shake and says they are - just a scary experience spending that much money on a dress that can’t be returned or exchanged if needed to. I took the chance for a beautiful dress for my son’s wedding which worked out for the dress I desired to be my Mother of the Groom dress. Alterations of course needed for the shoulders and the length of dress was way too long for this shirt lady so has to be hemmed. Madame Briadal will come through on getting the actual dress you want just make of your measurements or make sure you can return it or exchange it before you buy online.

Excellent customer service, promt response

Madame bridal and their staff was lovely to interact with. I ordered a dress to be overnighted by the shop; unfortunately, due to the FedEx plane crash, the Express package did not arrive on time. This was at no fault of theirs. The owner spoke with me and attempted to make everything right, which he did. I will definitely use them again.

Tried on the dress at a few local stores. Got the model number and found it at a better price online. Dress came in perfect conditions and fast shipping. Loved that I was able to communicate with the owner directly before purchasing

The owner took my phone call, confirmed he had a dress in stock for me and shipped it right away! I was nervous ordering online from a store I hadn't been to in person; and he was even kind enough to talk me through that as well

It was very bad experience I will never ever purchase again I don’t receive my order until now And they ask about my experience! I would like to clarify the situation regarding my order. The dress did not arrive on time, even though I paid for express shipping. My event was two days ago, and I had to purchase another dress because my order did not arrive as promised. I only received the dress today, which is well past the required date. I was also disappointed to receive a message asking me to delete my review in order to receive my order. This is unprofessional and unacceptable. In addition, your public comment stating that the dress arrived on time is not accurate. Given the delay and the inconvenience caused, I kindly request a refund for the express shipping fee.

Very good company

Dress is stunning. Great quality and true to size