Calvin Timothy F.
They did not send what was advertised
They did not send what was advertised. They didn’t refund my money. The customer service was horrible. I ordered a stuffed animal. They sent a cheap flat pillow. I will never order from them again. I replied to the response weeks ago. No satisfaction. They offered a 20% discount for a something I would never order. I have filed a complaint with my credit card company.
Response from MacustomJan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.