MacustomFounded in 2021, we create personalized print-on-demand products designed to help customers express their style, attitude, and unspoken words.Our main products are 2D printed items with realistic 3D-style visual effects — not physical 3D products (Dimensional figure), but dimensional-looking printed designs.A brand of CAhead LLC. Registered in Colorado - File No. 20231694250.
Macustom (macustom.com) has 376 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Ron Snekenberg J.
This was supposed to be a Christmas gift ordered dec 12 did not arrive until January 12 Second the characters look different than displayed in ad that I ordered from Third My neices name was supposed to be written on it- it was not Will think twice before ordering again
Ron P.
Worst thing I ever purchased in my Life! $30 for a flat picture that cost $.25 to make. What a joke. I’ll never buy anything from them again. Done and done. I’d love to post a pic of what I got. But of course they won’t allow it.
Response from MacustomJan 18, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
LEE C.
This company is complete garbage. They use A.I. for trick photography to make items look much more detailed than they actually are. The fact that most items are customized with names makes it very difficult to return. I purchased a Godzilla mug that appeared to have a 3D texture to it. Boy, was I wrong. It was a simple screen print, nothing special. Not worth the $38 I paid after shipping. In addition, shipping took several weeks to arrive.
Response from MacustomJan 18, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
HarleyGuy
Said it would be delivered before Christmas and it came more than 20 days after Christmas. And getting an answer to the when and where was next to impossible as was a refund
Michelle D.
It took forever to come. When it finally arrived, it did not meet my expectations. It is so small. You can't even read the names. They appear very blurry. It almost looks like a Shrinky dink. I was so excited for this and it was a big let down.
Response from MacustomJan 18, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
Ricardo R.
Straight garbage. Items looked nothing like the advertised picture. Not at all what I thought i ordered. Took a month to deliver. I am so beyond disappointed at how shitty the products look when received. DO NOT BUY ANYTHING FROM THESE SCAMMERS
RobertRobin T.
the ad makes the product look better than it is. Dragon looks like an actual plush but it is just a photo. Cheap and disappointing. DO NOT BUY
Response from MacustomJan 18, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
Frank T.
I ordered my Christmas gift for my Wife on black Friday. I still haven't received it and I have asked for a full refund. I still haven't received the item or the refund.
