MacustomFounded in 2021, we create personalized print-on-demand products designed to help customers express their style, attitude, and unspoken words.Our main products are 2D printed items with realistic 3D-style visual effects — not physical 3D products (Dimensional figure), but dimensional-looking printed designs.A brand of CAhead LLC. Registered in Colorado - File No. 20231694250.
Macustom (macustom.com) has 376 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Janet
Ordered custom ornament Nov 6, it is now January 23rd… not received. Email after email met with apologies and promises of replacement. Constant excuses . The emails read like a bot, asking for a picture of the damaged item. I said I didn’t receive it, how am I to take a picture? They ignore requests for refunds, it’s so frustrating.
Mary G.
This company shows you a mug that is definitely 3D but then says what you're going to get is a 2D wrap on the mug but it will look 3D. Unfortunately, I didn't notice the added note they had before I ordered the mug but when I got the mug, it does NOT look 3D and in fact, was a pretty bad wrap job of the picture. It is definitely not worth the amount they charge for the mug and the expensive shipping fees you have to pay. Very misleading advertisement and would suggest you do not buy from this company at all. Very disappointed in product quality and it's not anything like they advertised.
Chris
Misleading advertisement on the website. The item you receive looks nothing like the pic online.
Felicia
The ornament I purchased arrived over three weeks late and looks nothing like the photos. The listing shows a detailed, dimensional figure/model, but what I received was just a flat picture sealed in acrylic that was extremely OVER PRICED! To make it worse, their return policy is a joke... since it arrived after 30 days, I can’t return an item that was both late and misrepresented. Extremely misleading and deceptive. I will never purchase from this company again.
Linda D.
I had to ask for tracking # and it took forever to come and the color wasn't correct!!! You said you made these yourself yet it came from China...false advertising!!!
Franz T.
You are ripping off people. Your image shows a 3D stuffed animal. What I got was a screen printed pillow. No misunderstanding on my part. You show one object and send something completely different resulting in me getting ripped off! Based on the other reviews you seem to be well know for this type of scam. You should be put out of business. I paid $87 for what I thought was a 3D stuffed animal of Mickey & Minnie. If I had know there is no way I would have paid that for a screen printed pillow. Don`t bother sending a reply, I don`t need any more of your lies.
Emily P.
The ornament received was not as pictured. It was pictured as a 3d Jeep just like a toy Jeep but what was received was a 2d flat plastic ornament. For the price and time to receive this which was about 3 weeks, it is definitely not worth it and I was pretty disappointed in the product and shipping time.
Tomasina D.
Very disappointed in the Snoopy pillow. The picture is NO WHERE NEAR why it actually looks like. This shows like an actual Snoopy with a hood on… Well!! It’s not! It’s a flat shaped pillow NOT the actual Snoopy! I will be sure to read all reviews before purchasing like this again! Facebook! Do better! Vet your people.
