MACPalaceReviews of macpalace.com

STAY FAR AWAY!!! Worse customer experience ever!!! I ordered a 2.53 ghz logic board from them on 1/30/18. I didn't hear from them and saw that my item hasn't been shipped. I connected with them on 2/9 and got an email response on 2/11 saying that the item was backordered. When I purchased from their website, the item was listed as available. In the email response I got from them, they offered to send an identical unit at a slightly lower processing power at 2.4 ghz. I called to see when the 2.53 ghz logic board will be available, but the manager online said its not available and that he can give me the 2.4 ghz item at a higher price!!! I told him that the email I got said he will send that item at the price I paid. He complained that he needs to make a profit from the item and he can't send it to me at the price I initially paid despite the fact that in the email I received yesterday saying that he will send it at the price I paid. He was rude, and didn't seem to care about trust or the fact that he wasted my time as well as money. I regret not seeing all of the bad reviews before. Obviously these bad reviews are well earned. The fact that I ordered the item online for one price, waited for a little under 2 weeks to find it wasn't shipped yet, then have them say they will send an item of lesser speed at the same price, then was told they will send the item of lesser speed at a higher price so he can make a profit, is the worse business experience ever!

This company does business as a few names; MacPalace.com, MacPartStore.com and PC TechSystems, Inc. Here is my experience with them: Ordered a logic board for a Macbook Pro 2011 since mine fried and they no longer service these models.  Part came as advertised, however on their checkout page only 2 options were available for shipping. 1: UPS ground roughly $85. 2: UPS 2nd Day Air $115.60. (I live in Hawaii so shipping is always fairly expensive) Being as these were my only two options and I needed my laptop back in action ASAP I went with 2nd Day air. Upon receipt of the package I saw they used USPS Priority Mail Express 2-day. Everyone in Hawaii knows that USPS is faster and cheaper than any other shipping service out here. Had USPS been an option at checkout I most certainly would have chose that. When I got the package I used USPS's website to see the cost of shipping using all of the information from their shipping label. The cost came out to $41.55. They over charged me on shipping by $74.05. Mistakes happen so I called their phone.  They didn't answer the first few times and when they finally did I was told to email their info email and a manager would get back to me. A week passed with no response so I called again but this time a bit mer sternly. I was passed along to the manager this time (why didn't they pass me along to a manager the first time!?) and he explained to me that when they went to ship UPS didn't recognize my address (Bulls***, they deliver here all the time) and they tried to call me to ask if it was ok to ship it USPS (Bulls***, never had a missed call from Cali) "Josh" the manager tried to explain that since they don't normally ship via USPS they had to send an employee out to drop it off at a store (Bulls***, USPS does free pickups) and that they couldn't refund me. I asked him if he was trying to tell me the extra time it would have taken their employee to drop it off at a USPS office was worth $74.05, he avoided the question, twice. "Josh" was rude, interrupted me and told me that they "can't do things for free." I wasn't asking him to do anything for free, I was asking they refund the difference in shipping since they KNOWINGLY overcharged me by $74.05.  Had to call my credit card company to get the difference refunded.  Avoid this company by all means if possible. If not possible be aware they will probably pull the same shipping scam on you. I'm also guessing that my "4 year warranty I purchased is pretty useless as well, hopefully I don't need it.

I had problem with my macbook pro 2011, but i was not sure what part to buy, i contact macpalace and they help me diagnose the problem and find the correct part, their price is really good and they have great customer service. thanks again for helping me fix my computer

Disclaimer language on their website seeks to circumvent their bait-and-switch practice. A part is advertised at a certain price, but once you follow the online purchase procedure (shipping, extended warranty, credit card info, etc), you receive an email informing you that the price has changed – increased. You have the option of cancelling the order or accepting the higher charge. It's the definition of bait-and-switch.

I bought a MacBook LCD and top case - when it arrived it had been glued along the hinges and was coming apart. I called in and they said send back, I did. Took multiple phone calls to inquire about refund and when the refund finally did happen it was for 50% of the total price. They knowingly run a shoddy business - the more people who speak out about the experience they have with them the better. They need to be shut down - I am filing a BBB claim.

Needed a video card for my 2011 iMac. I called and the gentleman on the phone spent extra time discussing what I needed and making sure I ordered the correct part. It did get to me a couple days later than I originally hoped but when I called ( they always answered) to inquire they paid for the extra speedy delivery with no charge to me and I received the part well wrapped and protected, had it installed, and so far so good works perfect. That was my experience.

replacement graphics card for iMac beginning of 2017, I bought a graphics card, for iMac 27" year 2009, (had to be an ATI Radeon HD 4850). The card that I received was an undefined model with Nvidia processor, not compatible with my iMac. To my request for replacement of the product, MacPalace has not accepted! By not responding to email! Mr Giulio Armaroli

Envois d'une CG défaillante. retour de la CG chez Macpalace et depuis il font les morts. A éviter le plus possible