MACPalaceReviews of macpalace.com

Needed a video card for my 2011 iMac. I called and the gentleman on the phone spent extra time discussing what I needed and making sure I ordered the correct part. It did get to me a couple days later than I originally hoped but when I called ( they always answered) to inquire they paid for the extra speedy delivery with no charge to me and I received the part well wrapped and protected, had it installed, and so far so good works perfect. That was my experience.

Service was good, called with a question before I ordered and after and was given what I needed.

I was very worried after I made an order and then came across these reviews. My order was an international one with little chances of ending stuff back for costs reasons. I ordered a PSU for an iMac, which some people mentioned to arrive second hand. True, the shop description fails to mention that something is new or used. To be on the safe side I decided to cancel the order. It was not cancelled but instead expedited in a notice that it was shipped without actually shipping for 24h (for this you guys lose a star). The courier kept me updated all the way and it was a make or break moment for me on the arrival of the package. To my relief the power supply was new and not re-used. Installed and fired up within minutes. Happy but somewhat nervous outcome. I did not have an issue with the staff politeness, btw...

Had a problem with product availability after ordering but with one phone call the company fixed the problem and I had my order within a week.

Felt inclined to write a review after seeing so many scathing reviews and getting worried before I got my part. The truth is their customer service is understaffed and it takes a while to get your part. Other than that, I never had any problem after calling them and tracking my order down. I ordered a very expensive logic board with processor that is extremely rare. Their price was about 400 dollars lower than competition and the board works great. I'm typing on the computer right now. If you can wait a couple weeks for your part, it is well worth it.