MacmallReviews of macmall.com

I recently made a purchase of RAM for my MAC pro Laptop. Ordered what MAC Mall said to order. Arrived defective. Returned item. Was to receive replacement by a specific date on which I needed the laptop. Did not receive. However, I experienced dropped calls, long waits by technicians. And just general confusion in the process.

We had a rough road for a bit and a little hold up because a product was on back order. When I got to a customer service person that understood the situation, they went the extra yard and called and emailed me back within a day or so with an update. They then went overboard to make sure I was happy. This was a pain at first of course but worked out. My other purchases went as promised as expected. I am going to continue to do business with them and give them the opportunity to show one bad apple......

McMall needs to overhaul their payment system to get in par with Amazon. Almost cancelled my order primarily because of the unwieldy way to pay for my order...

We ordered a PC on the 30th of January and was told it would ship in 3-5 business days. On the 6th of February I called because there was no tracking number available to locate where the PC was at. Was told when I called in am that I needed to call back in 3 hours and speak with a supervisor - several hours later I called and was told no supervisor was available and the PC was now on back order. They went in and altered my original invoice that originally said 3-5 business days to ship and changed to back order status. I called back again and expressed my concern as this PC is for a provider and he needs his computer was told sorry when it becomes available we will next day air it for you. I ask when this might be and they could only say around the 10th through the 14th before it will be ready to ship. This was an expensive PC to not be given accurate info and to not receive order when I was originally told I would. In the future we will use another avenue to place PC orders. Also, the customer service reps are extremely hard to understand and get very little support from the supervisors.

Everything went smoothly. Appreciate best pricing.

What is there to say but Macmall sells the newest equipment at the best prices and their shipping is ultra-quick.

I like the price, but the printer I ordered didnt come with the cable to attach it to the computer. WTH is that?

I had a very bad experience with shopping on Macmall. I ordered a Dell active stylus on the website and after two days get an email for the tracking of my shipment. Upon tracking the shipment it said order cancelled. Without any reason. I had to call Macmall customer service and ask them about the cancellation only then I was told that the product was discontinued. The worst part is that product is still available on the website. Very bad service.