MacKenzie-ChildsReviews of mackenzie-childs.com

I try contact them for mail and phone ., nothing work ., I HEAT THIS COMPANY . I NEVER AGAIN GOING TO BUY SOMETHING ., !!!!

You cannot reach any customer service. Their website would not recognize my credit card, so I had to put in a new card. They then charged both cards and placed two orders. Items are unreturnable. Tried their emai customer service. It said I was not a human. Tried calling...they don't take calls. I guess I'm stuck with both orders.

One of the Worst Dining Experiences I've Had I recently walked past McKenzie's Restaurant with a friend and, at first glance, it looked like a decent spot to grab a bite. Unfortunately, what followed was nothing short of a disaster from start to finish. The food was absolutely appalling—burnt, dry, and completely lacking in flavor or care. It was so bad we couldn’t even finish our meals. On top of that, the front-of-house service was shockingly poor, adding to an already disappointing experience. It felt like the staff had no interest in being there, and even less in serving customers properly.Frankly, the blame lies squarely with management. It’s unacceptable to serve food of this standard and allow such a lack of professionalism. Even your website is misleading—the photos paint a very different picture from the reality. If you take pride in what you’re offering, it certainly doesn’t show. McKenzie's should be ashamed of what it's become. I wouldn’t recommend it to anyone.

Never received my items. Sent multiple emails and there saying nothing they can do. Told me it would be delivered on a Monday. So I went away for the Easter weekend. And apparently the package was delivered on Easter Saturday. They still never showed me proof of delivery

BUYER BEWARE! I’m sad to let buyers know that the I beautiful quality company that was once known as Mackenzie Childs is no more. What their products have evolved into is a cheap imitation of quality merchandise. I do prefer goods made in the U.S. but I have no problem buying something made in China if the quality is up to par. This is not the case with merchandise from Mackenzie Childs. I have the same canisters that I re-ordered and found that current merchandise looks like it was made by a child. The materials are inferior and the craftsmanship atrocious. It’s pure junk! I will not be re-ordering from this company again. Their quality has been compromised. I hope the CEO realizes that he/she is making a grave mistake. I would suggest that, if he/she wants to correct the situation, he/she should apologize to customers and turn the clock back making the quality and craftsmanship that has always been a reliable and honest feature of Mackenzie Childs. There will be a continued loss of customers if the current policy continues. So sad that greed and dishonesty are replacing a once fine company.

Overpriced China Crap.

I placed an initial 15 piece order that was over $2300. I signed up and was awaiting a coupon to arrive to me. It was not coming, and it was after 9pm and I just wanted to finish up my order ... so I placed it *Assuming that I could just respond with my coupon code once it arrived. *I too have a business and we apply codes for our customers all the time without any issues. This is a simple office procedure. It does not require items to be UNshipped or any other such matter. The next morning the code for 15% off came to me. I immediately sent an email requesting that I use this code on my order instead of the website one that was on there. They then sent back a series of emails avoiding my initial request of [removing the old code and implementing the other one]. ... stating "We are unable to add the additional coupon code you are asking to be added. Unfortunately, we do not allow coupon stacking, I apologize". I responded and clarified my request. .. still getting the same response. *Understand that the initial coupon was only valid on a couple of SALE items that were in my cart and not on the MAIN ITEMS that I was purchasing ... full pots, pans and kitchen vases, displays ...Clearly I would prefer a few hundred dollar refund instead of a $35 one! I was told "Sara (MacKenzie-Childs) Apr 11, 2025, 5:52 PM EDT Hello, The XXXXX-XXXcoupon code is available for all items. Unfortunately, since this order has shipped and billed, we are not able to remove the code already placed on an order and exchange it for another". Really? Ok, can I please speak with a manager on this. This should not be so difficult. I tracked the order and it was NOT picked up by their carrier as of yet. **Again... not that items should need to be IN HOUSE to perform a price adjustment????? And again ... I reached out PRIOR to my order even being shipped. PRINTING OUT A LABEL does NOT EQUATE to the items actually being picked up. I have been shipping for 25 years and am well aware of how things work. Many back and forth emails with NO help. I have looked at their policy and they will accept returns within 90 days. And will do price adjustments within 10 days. ... but will NOT help a brand new customer with a very large order to just switch out a coupon code within 15 hours of a purchase ... and mind you that time window was because they were closed and it was the wee-hours of the night???? I just cannot FATHOM why they would not help me. I am perplexed. Do you think you Gained something from this experience? I Would have purchased many more things in the future, but, I no longer feel comfortable with your company. I can NOW SEE why they do not have customer reviews on their website. It is because they would all be BAD. I cannot state how Frustrated and mostly, Disappointed I am to be in this situation. A few hundred dollars will not break me! I would expect Better Customer Service from a company that has been in business so long. *End - Finally, after 5 customer service reps someone did what I requested and offered to add on the coupon that would go on all of the items in my cart. It should NOT have taken over 12 emails and 5 people to accomplish this though.

DONT DO IT !!! THIEVS , LYERS , PRODUCTS FROM CHINA PAINTED BY KIDS SLOPPY WORK . STARIGHT UP GARBAGE .WORST PLACE EVER. YOU BEEN WARNED !!!!