MacKenzie-ChildsReviews of mackenzie-childs.com

First time ordering through McKenzie Childs had a horrible experience they sent me the wrong item so naturally, I tried to call them rectify it. Unheard of that accompany of this high-end product does not have a customer service number. After going through hoops and tracking down a number, you call that number and get redirected to an email. Finally spoke with the representative. She said that she would send the return label to send back the wrong item and send the right one neither of which has been done then I go on the circle again of trying to call someone to get this resolved .

I ordered an over $500 stuff online at end of Nov 2025. So far , I have not received any items and had been notified by ups of one delivery in Dec 19 , 2025. Not sure where are others? The online web site is not able to show any update! I emailed the customer service but was told it’s being shipped? I have never ordered from a web site with such a poor communication, worse service, and delayed order! I will never order from this website again site again and basically just boy cut this product! There is other stuff out there better than this one! I did not check review thinking it’s a reputable product but something is very wrong with this company! After I emailed , I still do not received any responses yet???? What a mistake! I guess I can call credit card to dispute and never order it again ! I am surprise with a reputable company will have such lousy services!!!

This is NOT the real MACKENZIE-CHILDS, this company has copied all the real Mackenzie-childs items (just like China does with every quality product) I ordered a piece, knowing it wasn’t the real thing, to check it out and it has been 3 months and still hasn’t arrived. I have emailed the “company” several times and heard nothing. I don’t know how can they get away stealing people like this...

They have a good product but the customer service does not match up to that standard.

Horrible customer service. After spending thousands of dollars in product, I finally came to the conclusion that despite the hefty prices of their products, the workmanship and quality lacks severely. Several items came unglued in a very short period of time. The table runners have a piece of fabric glued to the bottom and it easily came unglued. The two topiary I bought simply fell apart. The flower in the pot keeps falling down because the narrow bottom of the pot is so small that it does not carry the weight of the flower. The expensive tea cups get so hot that you can not handle it without burning yourself due to the metal material they use. Should I go on?

I’m extremely disappointed with my experience. I ordered products that were marked as “delivered,” but no package ever arrived. I immediately escalated the issue because I have international travel on 10/18 and needed the items as a gift that was specifically requested. Unfortunately, customer service repeatedly told me the same scripted response—that they must wait for the UPS investigation to finish, which can take up to 8 days. That timeline simply doesn’t work for my situation, yet no one offered any alternative solutions such as resending or expediting a replacement. I expected much more from a company that presents itself as a premium brand. This experience was frustrating and disappointing, and it’s made me rethink ever ordering from them again.

I waited years to get my Mackenzie-Childs canisters. I finally bought them this year. I spent over $550 on 4 canisters and wow! 6 months in I noticed that the gold Mackenzie-Childs plaque is peeling off. The items are of poor quality. Save your money. I reached out to their customer service and they pretty much said they could not help me. It's unfortunate to say that I will never buy another one of their products because I wanted to leave my McKenzie child's products to my children. I don't think I'll be able to do that.

I live 25 minutes from the Mackenzie Childs store in Aurora, NY. I use to be able to attend barn sales at that location. It was such a fun event with entertainment and refreshments. Then that stopped and the sale moved to an industrial building. And now that has stopped and the barn sale is totally online. I just ordered over $300 worth of items. I was charged $31 to deliver to my home because I cannot purchase in person. After 1 1/2 weeks my order has not been shipped, but my card was charged on the day of the order. I do have to say I was able to contact them via email and they easily canceled my order. All this for products that are made in China and then painted locally. I’m done with Mackenzie Childs.