MacKenzie-ChildsReviews of mackenzie-childs.com

Customer service wasn't interested in solving my problem. Didnt care I am not happy.

I ordered 3 courtly check lights for my kitchen island. Was sent 3 fixtures that don’t match. Its been over a month and no response from there customer service to fix the problem. Considering the high cost it’s unacceptable. I’m stuck with unusable items. And there is no way to talk to anyone!!!! They only use email. Don’t waste your money!!

The product was not as expected as it looked damaged with scuff marks and random color streaks. All 6 pieces had the flaws but one. They told me it was not defective and would not refund. Told me sale was final. When I showed them proof it was not final sale, suddenly the website showed final sale. To make matters worse, they lowered the price the day I received my order. So I asked them to at least reduce the price since they would not let me return it and they basically told me to go pound sound absolute horrible customer service they have lost me as a customer for good

Do not buy their knobs. I replaced all my kitchen knobs and spent well over $800 doing so. Within 2 years the paint started wearing off all the knobs. They refuse to give me touch up paint and will not swap out. I’ve had cheap knobs purchase at Home Depot that hold up better than these.

-0 It would be Negative Zero if I had the option. Absolutely the worst. Products all made in China with designer pricing and customer service that would put 7 Eleven to shame. Bought the new Electric Tea Kettle, Cheap Flimsy Plastic. Bought the 3 Ceramic Mixing Bowl Set, Middle bowl has a crack all the through and around. They refuse to do anything. I hope they go Bankrupt, they should. I can’t see how they’re still open.

If you like spending lots if money on very poor quality items thrown together in Vietnam this is the place for you. You 100% can find higher quality items in home bargins or pound land. 100% professional scammers.

Just wanted to state that the company reached out to me today 12/23/2025, and the issue has been resolved.

I bought online 2 Gingerbread Cookie Trees (one large and one small). The large one was like expected but unfortunately the small one doesn't have definitively the quality of the big one. The small one had no contrast between the "gingerbread cookie" and the "ice sugar". So, I ask them for an exchange and after asking me pictures they reply "Thank you for providing the photos. Our products are made from a few different vendors and therefore all will vary in coloration. The uniqueness of the products and variations is one of the things we love most about our brand". They don't have a serious quality service or no quality service at all and they explain to you when you don't have what you ordered that it is NORMAL! But SORRY when you buy something you WANT to have exactly what you see! So, they didn't accept an exchange, they didn't offer a free return! And they wrote "The only way to guarantee you get products that match your liking in the future would be to hand pick them at a retail location"!?!?!? Can you imagine a company with less concern about online costumers? The products come from China with China quality.....