mac.bidReviews of mac.bid

Won bid on 2 separate paddle boards. I live in California (son lives in Az). I was going to visit them but instead just after I won I found out I had to stay in California to take care of my 98 yr old mother so I’d be unable to travel. Spoke with customer service, explained what had happened and because this was my first purchase from MacBid I confirmed my son could pick up my items so they added his pick up info on my account. My son drove 1 hour to the Phoenix location. ‘Stephen’ refused, stating I had to be present for the 1st pick up. Son explained what had happened and that I had already spoken to customer service who was well aware and said he was ok to pick it up. ‘Stephen’ was extremely rude (daughter in law was on the phone with me and I heard the whole conversation). They told me ‘Stephen’ just sat back in his chair smugly told my son I had to pick it up or forfeit. I live 6 hours from Phoenix unable to get away due to need to care for my 98 yr old mother. HORRIBLE HORRIBLE management skills. Spoke again to customer service who spoke to corporate and apologized for his behavior recommending I forward an email. Offered 2 options, refund or I had to pick it up. We had a family lake day planned and as a result had to cancel it. I truly don’t think anything will become of the complaint or be resolved either way. They don’t care. I will not (advised other friends and family also) purchase from MacBid. I was only paying $65.00/$80.00 less than Amazon pricing anyway. Actually a little glad I found out this early about MacBids. Saved me alot of future agitation. After reading reviews that 95% of the customers are unhappy.

Used MacBid for years, not anymore! They lost an item I won and said they would refund me within 2 days, they didn't so I reached out to customer service for over 3 days and over a week later I disputed it with my bank. Had they communicated I would know what was going on. I have now been banned indefinitely because of their incompetence and lack of response

I bid on a porch Buddah Statue 2 FEET large. I recieved a 10 inches figurine. The Customer Service (not sure why they call themselves like that) said it was my responsibility to inspect the items prior to bidding. I asked if that meant that I could walk into a store and open all the boxes and packages for inspections prior to bidding - of course there were no answer to that, Customer Service just dissapeared.

I won keychains. Employees mis-marked the box and I received car parts. Contacted the warehouse, in Schertz, Tx. AI bot advised they didn't take incoming calls. A ticket was generated, no response. Called again the following week. I have a ticket, someone would call me in 24 hours. Again, no call. I emailed "help" - to get told, basically, too bad-so sad. I didn't want a refund, I wanted to return the car parts and get my keychains. Nope! Mac.bid offers NO CUSTOMER SERVICE. Beware. Inspect your items before you leave the warehouse.

Won bid on item labeled like new- came obviously used and was missing over $30 worth of hardware and other pieces. Called to get refund and was told they could not offer one as it is implied in their agreement the items are sold as is and i did not pay for insurance (bribe) despite them mislabeling it as ‘like new’. I was told it would be assumed the items could be used/damaged/missing pieces because of their user agreement. I’d say id expect the condition to be ‘like new’- i had gotten into an argument with their customer support over this and they told me they've said this to many people today alone. Very unprofessional customer support and sleezy legal tactics.

While I’ve gotten a few semi-deals, too often the products are damaged, broken or listed incorrectly. I was able to return an item that turned out to be something completely different than the description. My last straw was this “open box” pop up canopy. To me, open box means just that. Not used or worse, damaged. Well, after spending close to $80 after fees, etc., we got this home and tried popping it up. It was horrendous. Metal rods broken, top canvas ripped in several spots like it was dragged! I’ve vowed to never use that website again. Buyer beware!!

Regarding "customer service" I've been using their services for a while and it's ups and downs with the sort of things and I get that. But I had an issue and I went to customer service about it. I made a phone call and was totally leave a message so I did. And apparently that was just so nobody had to actually take responsibility and text me the answer to the problem. Which didn't really allow for a conversation about it because it was what it was. And they also claim that there could never be a glitch in their technology. Which is obviously not true. I was very displeased at the rudeness of this person. So good luck on your bidding, and more luck on having to deal with their customer service. They showed quite a lack of communication which I guess is indicative of the generation that I'm guessing is in charge of this.

The things I bought don’t work. The back massager, the head massager do not work.