mac.bidReviews of mac.bid

Okay, so MacBid needs to get their s___ together. stop selling crap that cannot be used. Seriously! I have purchased a few items that I had to take to the trash. totally unusable. How the hell does that even happen??? Step up your game and don't resell crap. how is this stuff even resold??? DISGRACEFUL!!!! I had nails sticking out of a shelf I purchased and got cut from it. You are a lawsuit waiting to h appen!!!!

I bought 4 large bags of dog food. Mac auctions takes the payment the morning after you win the auction. I went to pick up and they could only find one bag. Manager offered a refund on the missing bags. Refund is over $100.00. Beware! The refund takes 7-10 days to get back in your account. Mac auctions collect interest on the money until they decide to apply it back to your account!

First of all, I like Mac Bid, but..... Buyer beware! They usually show the value as being WAY higher than you can actually buy a new one for online. Don't trust the Research Item button. Google it yourself. Sometimes they value things as much as 300% more that you can buy it new for. So, imagine that you get a "deal" buying an item for $600 when they said it retails for $1,600 and then you pay a 15% premium AND the item is broken or missing vital parts, only to find it later, brand new, online, for $499. That's what it's like most of the time. Just be smart and don't get carried away. Trust me, I have a house full of crap that don't work because I got carried away with it in the begining. I have actually bought about 7 or 8 Home Entertainment Receivers before I actually got one that worked. But, for some reason, everything I buy at Vista Auction works and has all the parts. So I assume Bid dot Com buys damaged returns and the other place buys the good stuff. I don't know. Just be smart with it.

Got a bunch of stuff....mostly usable....on item broken beyond help. Seems like there is auto bidding going on to increase the price. Also, the auction can be extended for 30- 60 seconds when it should be over. This causes a rise in final price also. Then they charge you 3.00 and 15% of sale price before adding the tax... .a 6. dollar item is actually 10. Basically you are making some reseller of returned items rich. Hope you get a deal worth the time.

Pay close attention to your MAC BID account, especially the section where you see items you won and lost bids on. I discovered an item I lost but never bid on the item nor did I even look up that item. Fortunately it was a lost bid or it would’ve cost me a thousand bucks or more. On that day I was notified by credit monitoring that my email address and credit card number were compromised and are being sold online. Both of which were available on the MAC BID AP I immediately deleted my account and the AP from my phone. I called MAC BID to make sure everything is gone. The answer was yes, kind of. After a search the account was found which I officially closed.

I’m sure Mac.bid bids against their own customers. I bid on a cleaning device and put a max of $20. It started at $2. Before long there was a counter bid of $12. That’s fine except- there were at least ten other exact cleaners left to bid on with a starting bid of $2! Why would anyone go bid $12 when they had multiple opportunities to start at only $3? They wouldn’t, obviously. I’d heard rumors this happens- now I’m sure of it. So now I’ll be charged $12 instead of the $3 I should have had if no one had bid against me. The only thing that makes sense is that ‘someone’ who bid against me is Mac.bid.

All good unless you use the transfer service. You pay to have items transferred to a closer pick-up location, and apparently after that they fall off the face of the earth and no one can tell you where they are or when you might possibly receive what you paid for. I have been waiting 2 plus weeks now, and my items are still in transit. We are talking transfers between locations 1/2 hour away. That transfers are not processed timely, and the customer has no address for that inefficiency and poor service is inexcusable.

I won and item on 2/13/25. Attempted to pay on 2/14/24 as I no longer keep my cards open for auto pay to prevent fraud. They have a new card saving service called LINK that keeps your card on file for auto pay. I unlocked my card to pay via the app on 2/13 & 2/14 only to continually get a blank page or a notice that the payment transaction could not be completed. Emailed support on 2/15 @ 9am. Received an automated reply saying one of the team members would get back to me in 1-2 days or to call the call center at 412.790.2821. Received an email from Madison on 2/15 explaining the account may need a $25 fee to be reactivated and she would talk to the accounting department and get back to me. Again I explained to her that there was no notice that my account was deactivated and that the app either had a blank screen or indicated the transaction cold not be completed. I asked how the auctions won on 2/12 could be paid for without an issue while using a PC on 2/15 but not the app, but the auction won on 2/13 indicated I call the office. No further response was received by phone or email from mac bid. Pickup date for the auction from 2/12 was 2/17. When I looked at the app, the items from the 2/13 auction were not on the pickup page. I figured again it was an issue with the app, and I paid the additional hold fee of $5 for the item from 2/12 so that I could pick up both items today 2/18. When I get to the Yinz bin side in Butler and asked why my item from 2/13 was not showing on the pickup. The young lady called the floor manager Ryan over. When he came over I asked him why an item won on 2/12 was available and I paid for a hold, but the item from 2/13 was not there. He goes on to tell me that the item from 2/13 was abandoned as it should have been picked up by 2/16 as that location is open 7 days a week and everyone knew that. I asked him how was I supposed to know that and he said it's in every auction for Butler, it's posted on the building and everyone was EMAILED to announce they were open 7 days a week. Again I asked how can one auction won 2/12 be due for pickup on Monday 2/17 and the one from 2/13 be abandoned on 2/15? Again he defaulted to everyone knows this location is open 7 days a week and an email was sent out and it's posted on the sign to notify everyone. I asked him when the email was sent out, he said had to go check with the store manager. He came back to tell me that they would be refunding the amount of that item and it will take 5-10 days to be sent back to my card. When I got home I looked at my email and I found and email announcing the Butler location would be open 7 days a week. The email was received 2/14 at 10:14 PM! No where in the email was any information that auctions won PRIOR to that 2/14 email would experience shorter pick up days. Also Ryan said that people need to look at each auction to see what days they are open and when the 3 day pickup would be needed. Again, looking at that email, the hours fall all locations are still MONDAY - Friday. Attached is the announcement email, and the notice of the auction won with the pickup day, in small print at 2/15, and times still listed as Mon-Friday. This location has become inefficient and very lax in their service and organization. I've also paid for items won on 1/21 and 1/28 to be transferred to Pgh Mills. One was just received at the Mills location on 2/12 and the other has yet to arrive at the Mills to date. Today will likely be the last time that I bid on items at this location. They are "understaffed" and very good at offering excuses and "technical inexactitudes". Avoid this location like the plague until they get their act together with adequate staffing and communication between the customer service department and locations. Also be weary of the whole business as they are constantly presenting an inadequate and poorly functioning updated website and app. The functionality of the phone app and website via PC are horrid.